Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer queries, and ensuring that our customers receive the highest level of satisfaction.
Main Responsibilities:
- Answer inbound calls in a timely and professional manner
- Listen attentively to customer queries and respond accurately
- Ensure that quality standards are met and customer details are captured accurately
- Escalate faults that cannot be resolved on first contact
- Perform ad-hoc tasks as required
Requirements:
- Matric qualification
- No criminal record and credit clear
- Fluency in English
- Computer literacy
- Customer service experience highly advantageous
Competencies:
- Excellent listening skills
- Willingness to learn
- Problem-solving skills
- Attention to detail
- Reliable and self-disciplined
- Capacity to self-start and self-motivate
- Passionate about ensuring that the customer receives excellent service
This is a part-time position, and we are looking for individuals who are available to work between 8.00am and 16.30am or 10am and 7pm/9pm Monday to Saturday.
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