Supervisor: Dispatch

2 weeks ago


Midrand, Gauteng, South Africa Mustek Full time

Purpose:

The supervisor is primarily responsible for overseeing the daily operations in the distribution centre. The supervisor is also responsible to ensure that the staff are productive at all times.

Responsibilities:

Logistics Supervisor

  • Follow up on the Studio system on all orders placed before the given time and ensuring that they are ready for shipping on time.
  • Ensure that correct orders are booked out efficiently and effectively with correct qty to the correct customer.
  • Ensure that clerks and assistants are productive and that any issues are resolved.
  • Follow up with assistants daily on the cancellations that needs to be done.
  • Run dispatch weekly and monthly reports on delivery, collection and courier and update all stats reports.
  • Oversee those internal stationary orders are received in time.
  • Check the inhouse courier reports monthly and submit reports by latest 13th of each month and Dispatch reports.
  • Oversee productivity of collections staff and area.
  • Ensure that stock quantities are always correct by means of monthly stock check and regular spot checks.
  • Assist the courier clerk with customer couriers when needed.
  • Follow up with internal issues and resolve problems or queries.
  • Do performance assessments on staff quarterly.
  • Meeting on a regular (weekly / biweekly) basis with staff and file all minutes by close of business next day.
  • Ensure that staff are always following the safety regulations and that fire exits are not obstructed.
  • Follow up with delivery clerk that all bulk and urgent deliveries are arranged and done on time.
  • Ensures that returns from delivery are sent to credits or redelivered.
  • Assist the delivery clerk with the invoicing of deliveries for the next day in necessary.
  • Assist the delivery clerk with local delivery arrangements when needed.

Customer Satisfaction

  • Build relationships with customers. Observable through surveys or number of customer complaints logged.


Client liaison
  • Understand needs and requirements of clients; meet with at least 3 clients annually, target at 100%. Measurable via register.
  • Ensure customer interaction with the Dispatch department (including drivers) is a positive reflection of Company values; measurable through client feedback and surveys.

Staff Management

  • Performance Management
  • Conduct performance assessment and facilitate through supervisors for 100% of staff on a biannual basis.


Tasks and Responsibilities
  • Ensure all in department have up to date job descriptions.


Skills
  • Ensure staff are skilled to carry out what is expected of them, recommend training, coach, develop. Observation, evaluation and appraisals to be used as indication.
  • Have monthly meetings with staff; schedule those meetings on outlook with the operations head so that it is diarised.


Succession Planning
  • Ensure that a possible successor is identified and mentored as far as possible. If not at all possible, train and develop a supervisor/manager under you to be able to stand in for you as and when required.

Qualification and Knowledge:

  • Matric
  • Tertiary qualification in logistics/supply chain, industrial engineering or business/finance
  • 1 to 3 years' management experience in a similar field

Skills and Knowledge:

  • Commercial awareness and numeracy
  • ICT industry knowledge
  • Health and safety
  • Management principles
  • Logistics
  • Ability to maintain emotional control under stress
  • Decision making skills
  • Good organizing skills
  • Time management and meeting deadlines
  • Teamwork skills
  • Motivating others

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