Customer Care Technical Specialist: Key Accounts

2 weeks ago

Johannesburg, Gauteng, South Africa Merieux NutriSciences Full time



Customer Care Technical Specialist:
Key Accounts
Midrand

Regular

MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable.

Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods.

External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment,
join us

YOUR DAY TO DAY LIFE
We are looking for a


Customer Care Technical Specialist:
Key Accounts in STELLENRYK BUILDING, CONSTANTIA PARK, 16TH STREET, MIDRAND, JOHANNESBURG, GAUTENG 1685 ZAF.

Your mission will be to:
We currently have a vacancy for a

Customer Care Technical Specialist:
Key Accounts in our Gauteng branch.

This position requires a strong communicator and driven individual that can analyse situations, plan and act decisively to ensure we maintain our uncompromising commitment to customer-centric service delivery.


What we're looking for:

More than 5 years' experience in the food industry
Above average front-end computer skills are necessary (Google Workspace/Microsoft 365)
Good with people and love to talk? Strong interpersonal skills and client service experience are important.

Are you solution-driven? Given the nature of this role, we're looking for a strong problem solver with attention to detail.

Possess business and industry knowledge that can lead to relevant strategic insights
Develops an understanding of the customer (organisation, strategy, business plans, cost structures, KPIs and key personnel) to identify, develop and typically close new sales
Solid organisational skills and multi-tasking abilities are key
Independently handle complex issues with mínimal supervision and so demonstrate accountability
This position will suit an individual with a high level of independence and initiative
Embraces a team culture and collaborates well with others

Among other things You'll be tasked with:

Acting as the primary contact for assigned key accounts and co-ordinating related technical support activities for clients, ensuring world class service.

Liaising between our laboratories and clients regarding any queries, issues and follow-ups which need to be addressed.
Ensuring laboratory results and additional information reach assigned clients according to their requests and within agreed time frames.
Issuing of quotes, proposals and/or proforma invoices for key accounts.
Working in the Salesforce CRM system to manage account and contact information.

YOUR PROFILE
a degree in Food Science, Food Chemistry, Food Technology, Food Nutrition or related fields. A broad knowledge of food testing methods and scientific processes is necessary

WHY JOIN US?

  • Because you would contribute to an inspiring
    Public Health purpose, supported by longterm and visionary shareholders.
  • Because you would have an
    impact on our strategic pillars that build on 50 years of experience and expertise.
  • Because you would be part of a community of
    an enthusiastic and skilled group of people who love
    cobuilding together and serving a purpose bigger than them.
  • Because you would be
    welcome as you are, in a diverse and openminded environment that is rich in our singularities and differences.
  • Because you would grow in an
    international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.
**Ready for the journey?

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