Customer Care Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Marel Full time

As our new Customer Care Manager, using your technical education and commercial sense, you grow the sales of Service Business Products like Service Level Agreements (SLA's) and spare parts related to our Poultry Division.

Visiting food producers that use Marel equipment, you convince them to use our services, process knowledge and parts, improving the performance and reliability of their processes and systems.

You spot opportunities, propose solutions that add value to the customer, and close the deal. With your commercial sense, you enjoy to sell value (e.g. Total Cost of Ownership, improved machine performance, higher throughput, and quality) in a competitive market.

Your day-to-day will look a lot like this:

  • Visiting customers and prospects 70-80% of your time, identifying opportunities for sales of Service Business Products and parts. This includes arranging, preparing, and reporting these visits.
  • Independent handling of the entire sales process including offering solutions matching your customer's needs.
  • Cooperate with Service Area Managers (for regional and industrial information), Service Engineers (your eyes at the customer), and Account Managers (who sell new equipment).


Since this is a commercial role, we measure your performance by the amount of visits you do, volume of created opportunities, and your hit rate.


Who are we?


We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food.

As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably - but we need a new Customer Care Manager to help us get the most out of this opportunity.


What ́s in it for you?
There's nothing like the feeling you get when you do something worthwhile for a living.

That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel.


You can expect:

  • Freedom to take initiative and make a real impact in a growing global business
  • Recognition for your achievements
  • Clear objectives and realistic demands
  • Access to decisionmakers and a global network of specialists
  • Space to explore and learn

What kind of a person are you?


We encourage each of our 7,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential.

We're committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you understand machines and equipment. You like to manage and organize your own work. Also, you have experience in sales of complex equipment or high value services. You want to be the trusted advisor for your customers, for you customer centricity is essential.

In order to be successful in this challenging role, we are looking for the following in your profile:

  • Education in technical area (eg Mechanical, Electrical, or Mechatronical Engineering) or in Business Engineering.
  • Minimum 35 years' experience in a technical environment, preferably at a manufacturer of capital equipment
  • Minimum 35 years ́ experience in sales of services or capital goods.
  • Understanding of the food processing industry is an advantage
  • As we are an global organisation we expect you to be fluent in English both spoken and written.
  • Independent worker, able to schedule your own tasks and week planning.
  • Willing to travel extensively (up to 80% of your time)
If you are looking for a role that has a variety of opportunities everyday, please do not hesitate to click on "Apply" and send us your resume Interviews will be scheduled on a rolling basis, so don ́t wait to let you know you are interested

LI-DB1

LI-Hybrid

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