Sea Logistics Customer Care Specialist Import

2 weeks ago


Johannesburg, Gauteng, South Africa Kuehne+Nagel Full time
Customer Care Expert - Sea Imports supports customers by providing helpful information, answering questions, and responding to complaints
-
Your Role :To provide front-line customer support and ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owners of house accounts (personally own an account portfolio).

-
Your Responsibilities:

  • Customer Care and Satisfaction: Combine your operational know how and customer service skills along with your business acumen to proactively address and resolve customer requirement leaving the customer with a rewarding customer experience
  • Shipment Management: Qualification and processing of customer orders into the operational execution process, and management of endtoend process with regular inter action with international office, suppliers, service provider and to provide proactive updates to the customer on a regular basis
  • Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decisionmaking (frontline empowerment)
  • Cost Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals proactively
  • Customer On boarding and Retention: Inclusion and transfer of customer requirements (SOP) into the Kuehne Nagel systems, Accompanying (initial) customer order

Your Skills and Experiences:

  • Bachelor's degree in economics and logistics related preferred
  • At least 4 years of experience in Sea Logistics
  • In depth knowledge of Sea Logistics operations
  • Collaborative mindset sense of urgency and proactive communication
  • Excellent Customer Service Skills
  • Fluency in English
  • Ability to work with demanding deadlines
  • Ability to work independently as well as part of a team
  • Advanced computer skills with emphasis on Microsoft Office suite
    About Kuehne+Nagel


With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


CONTACT
Mohamed Garba

  • Next steps to joining our teamStep 1
  • Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer

  • Johannesburg, Gauteng, South Africa African Recruitment Full time

    YOUR ROLESea Logistics Customer Care Specialist support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal...

  • Sea Logistics

    2 weeks ago


    Johannesburg, Gauteng, South Africa Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team- Your Role :Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth understanding of the trade-lane(s) in terms of...


  • Johannesburg, Gauteng, South Africa Marvel Placement Consultants Full time

    Freight and Imports SpecialistMinimum Requirements: Matric. Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. 3+ years experience in a similar position. Proven experience in import management, preferably within the medical or healthcare industry. Solid knowledge of Incoterms. Indepth knowledge of SARS...


  • Johannesburg, Gauteng, South Africa GEODIS Full time

    General information:Legal entity :GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a...


  • Johannesburg, Gauteng, South Africa SMARTLearna Full time

    Join Our Team - Be the Master of Sea Freight ImportsAre you ready to make a splash in the world of international logistics? Our East Rand, Johannesburg-based Clearing and Forwarding company is seeking a talented and experienced Sea Freight Import Controller to steer our import operations to new heights. If you have a passion for clients, exceptional...

  • Customs Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa BASF Holdings South Africa (Pty.) Ltd. Full time

    JOIN THE TEAM:We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from...

  • Imports Supervisor

    2 weeks ago


    Johannesburg, Gauteng, South Africa JeloCorp Full time

    Job Objective:Our client is seeking a highly experienced qualified Imports Supervisor. The successful candidate must have relevant experience/knowledge in Imports and Exports Management, Procurement Order, Invoicing Management, Transport sourcing and running of the Imports Department.Duties & Responsibilities:Identify customer solutions on rates and...

  • Logistics Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Orange Recruiting Full time

    Requirements: Degree (Engineering, BA, SC, Logistics or International Trade) Solid knowledge of SCM processes and the implication of these in business strategies Strong technical knowledge of customs etc relating to import/export of goods Working experience in an international multicultural environment will beneficial Solid understanding of financial...

  • Logistics Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full time

    A client of ours within the Machine Manufacturing industry based in Johannesburg North is looking for an experienced Logistics Manager to join their team and lead the logistics department. Requirements:_ National Senior Certificate (Matric) Computer Literate Great English communications skills both verbal and in writting Team player Responsibilities:_...

  • Logistics Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Jelocorp Full time

    Duties & Responsibilities:Co-ordinating and planning of all sea import shipments and road freight to DRC.Planning and loads and maximising truck capacityTrack all shipments and report accordinglyMake sure accuracy and timeline of RFQMake sure all payment to LSP should be done 15 days upon receipt of full documentsManaging of transporters/LSP compliance with...


  • Johannesburg, Gauteng, South Africa Boikago Group Full time

    Job Details: Department Claims Minimum experience Associate Company primary industry Insurance Job functional area Customer ServiceIntroductionOur client in the Insurance company is looking for an experienced Customer Care Specialist who will Provide support function in resolving customers' queries, specific to their service experience relating to claims...


  • Johannesburg, Gauteng, South Africa Belmar Personnel Full time

    Dunkeld***: The Operations Specialist will oversee and drive Orders in the Supply Chain. Work with the Traders, and reporting into the Operations Manager.MAJOR RESPONSIBILITIES: To take ownership of trading contracts acting as the main contact between suppliers and customers: managing import/export/distribution contracts from inception, to completion, and...

  • Logistics Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Mayfly Agri (Pty) Ltd Full time

    Minimum requirements for the role: Must have a Degree in Supply Chain Management, Distribution, Warehousing or Logistics Minimum 3 years experience within distribution and warehousing, inventory control and/or logistics is essential Must be computer literate with SAP experience Excellent written, verbal, interpersonal and communication skills are important...

  • Logistics Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa The Right Company Full time

    LOGISTICS SPECIALIST - JOHANNESBURG - R TBCCurrently recruiting for a LOGISTICS SPECIALIST for a Catering Equipment company based in Johannesburg to ensure, maintain, and enhance current company supply chain processes and systems.Duties and Requirements: Plan, direct, or coordinate the transportation, storage, or distribution of goods and services. Develop...

  • Logistics Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Jelocorp Full time

    Duties & Responsibilities:Coordinating and planning of all sea import shipments and road freight to DRC.Planning loads and maximizing truck capacity.Tracking all shipments and reporting accordingly.Ensuring accuracy and timeliness of RFQ.Ensuring all payments to LSP are done 15 days upon receipt of full documents.Managing transporters/LSP compliance with...


  • Johannesburg, Gauteng, South Africa Language Recruiters Full time

    Job DescriptionCalling all stay-at-home moms and housewives fluent in Polish Are you ready to embark on an exhilarating work-from-home adventure? We have an exciting opportunity just for you Join our client's team as a Polish speaking Customer Care Specialist (CCS) and work completely from home, all while making a significant impact.As a CCS, your main focus...


  • Johannesburg, Gauteng, South Africa Language Recruiters Full time

    Job DescriptionCalling all stay-at-home moms and housewives fluent in Italian Are you ready to embark on an exhilarating work-from-home adventure? We have an exciting opportunity just for you Join our client's team as an Italian speaking Customer Care Specialist (CCS) and work completely from home, all while making a significant impact.As a CCS, your main...

  • Sea Freight Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Mass Staffing Projects Full time

    This just in A clearing and forwarding company is urgently looking for a Sea Freight Manager to join their team in Johannesburg.Requirements: Matric Degree/ Diploma Minimum Years leadership experience in sea import Manage a team Providing operational support to the team if required


  • Johannesburg, Gauteng, South Africa Language Recruiters Full time

    Calling all stay-at-home moms and housewives fluent in Turkish Are you ready to embark on an exhilarating work-from-home adventure? We have an exciting opportunity just for you Join our client's team as a Turkish speaking Customer Care Specialist (CCS) and work completely from home, all while making a significant impact.As a CCS, your main focus will be on...

  • Logistics Coordinator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Helen Wilson Recruitment Full time

    Salary: R480K per annum negotiableAA/EE Requirements: NoneDiploma or Degree in Logistics/ International TradeRole Purpose:The logistics coordinator will participate in various aspects of our clients' logístical export movements. Products to be imported/exported will be that which service large animal agribusinesses across the region.Essential for the role:...