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Administrator - Saldanha

3 months ago

Saldanha, Western Cape, South Africa Fidelity Services Group Full time

MAIN PURPOSE OF JOB:


Answer inbound calls on switchboard; attend to visitors at front reception; assist with administrative duties; follow through on client queries; sales and technical team as and when needed.


QUALIFICATION & EXPERIENCE:

  • Minimum Grade 1
  • Minimum 3 years Administration Experience
  • Computer Literacy (Excel, MS Word, Outlook)
  • Experience using Listener & SAP

Responsibilities and Duties:

***
1. Sales Support

  • Receive contracts
  • Check contract to ensure that they have been completed correctly
  • Submit contracts to Cape Town office for processing
  • Receive, resolve and resubmit rejected contracts
  • Assist with other Sales related Administration as and when needed
  • Distribute faxes received to the Sales Consultants
  • Filing all sales admin documents
  • Answer all calls received timeously
  • Assist with other Adhoc duties as and when required
  • Assist with capturing feedback
- **Customer Interaction & Credit Control**:
  • Answering Switchboard and direct calls
  • Customer liaison and telephonic enquires
  • Attend to visitors and job applicants calling at the office
  • Assist and follow up on all quires received point to point
  • Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
  • Accurately record notes resulting from outbound calls to clients in the Listener system.

- **Technical Support**:
  • Booking of technicians when required.
  • Assists technicians will queries and looking up details
  • Assists technicians by putting them on test
  • Assist client with general technical queries
  • Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._