Reservationist / Receptionist - Saldanha Bay

3 months ago


Saldanha Bay Western Cape, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor - New Vacancy - Reservationist / Receptionist**

**Hospitality Company - Saldanha Bay**

**Requirements**:

- Minimum 2/3 years Reservationist / Receptionist experience within the Hotel/Lodge industry.
- Experience in managing reservations for a group of properties preferable.
- Excellent communication and interpersonal skills.
- Ability to handle a fast-paced work environment while maintaining attention to detail and accuracy.
- Keen understanding of turnaround times when communicating with guests and agents.
- Strong organizational and time-management skills.
- Demonstrated ability to work effectively in a team environment and provide timely and professional services to guests.
- Strong Opera Skills.
- Microsoft Office Skills.
- High communication skills, verbal and written.
- OTA - responses.
- Attention to Detail.

**Description**:

- Making reservations for the Reserve and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Suitably attired for work at all times.

**Package on offer**:

- Negotiable depending on experience

**Starting Date**: ASAP.


  • Kitchen Manager

    3 months ago


    Saldanha Bay, Western Cape, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Kitchen Manager** **Hospitality Company - Saldanha Bay** **Requirements**: - 3-5 years previous Sous chef experience in a 4/5-star Restaurant environment (Essential) - 25 years of age or older - Experience with advanced cooking techniques and non-traditional ingredients - Be able to communicate, understand, read,...

  • Kitchen Manager

    4 months ago


    Saldanha Bay, Western Cape, South Africa HotelJobs.co.za Full time

    **Hospitality Company - Saldanha Bay** **Requirements**: - 3-5 years previous Sous chef experience in a 4/5-star Restaurant environment (Essential) - 25 years of age or older - Experience with advanced cooking techniques and non-traditional ingredients - Be able to communicate, understand, read, and write the predominant language(s) of the trading area...

  • F&b Manager

    4 months ago


    Saldanha Bay, Western Cape, South Africa HotelJobs.co.za Full time

    Hotel in Saldanha Bay is looking for a F&B Manager. The F&B Manager is responsible for the smooth running of all the F&B offerings. You will have the responsibility to develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. This will be driven by ensuring that all working methods are reviewed and...

  • Senior Reservationist

    4 months ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    **Senior Hotel Reservationist needed for a well established Travel Agency based at one **of the Prestigious Hotels in Cape Town. You will need 5 plus years experience working in a hotel, preferably 5**, booking accommodation (FIT and Group bookings!) Areas will include Hermanus, Camps Bay, Langebaan and Knysna. - Working hours - Winter shifts: 08h00 to...


  • Bantry Bay, South Africa HotelJobs.co.za Full time

    Large Hotel clsoe to Bantry Bay is looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Receptionist responsibilities include registering guests, providing information about rooms, rates and amenities. **Requirements**: - 2 years’ experience of hotel reception work - Fluency in a...

  • Executive Housekeeper

    4 months ago


    Saldanha, South Africa Saldanha , Blue bay Lodge Full time

    The Housekeeping Manager is responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible for staffing, scheduling, training and developing...


  • Saldanha, South Africa CERAO Recruitment Agency Full time

    **Established Chemical Solutions Company seeks Internal Sales Representative (Saldanha Bay)** Do you thrive in a fast-paced environment and enjoy building customer relationships? We're looking for a motivated individual to join our team in Saldanha Bay! **Responsibilities**: - Generate sales leads and convert them into satisfied customers. - Process and...

  • Shore Skipper

    4 weeks ago


    Saldanha Bay, Western Cape, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 9 hours ago- **Location**: Saldanha Bay, Western Cape- **Job Title**: Shore Skipper- **Education Level**: Certificate- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Shore Skipper job vacancy in Saldanha Bay.**: A renowned JSE Listed company is looking for an “Shore Skipper” to join their team...


  • Bantry Bay, South Africa HotelJobs.co.za Full time

    Large Hotel in Bantry Bay requires Receptionist to assist with Front Desk Operations on a day-to-day basis, ensuring guest satisfaction and a seamless arrival & departure process. - Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the hotel standards. - Check-out of guests: ensuring that we leave a lasting...


  • Cape Town, South Africa Hospitality Jobs Africa Full time

    We are currently seeking experienced and customer-focused individuals to join our client’s team as **Receptionists and Reservationists** for a luxurious, and design 4* hotel in **Cape Town, South Africa**. This is an exciting opportunity to be part of a long standing, and legendary team and contribute to the success of their hotel. As a receptionist or...


  • Bantry Bay, South Africa HotelJobs.co.za Full time

    Hotel in Bantry Bay is looking for an experienced Receptionist. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role. **Responsibilities**: - Ensure a seamless guest experience through the related processes and procedures - Concierge services - Recommendations,...

  • General Worker

    3 months ago


    Saldanha Bay, Western Cape, South Africa Minopex Full time

    **Introduction** This position will be based in the Saldanha Bay Municipality area in the Western Cape. **Description** This position is responsible for conducting cleaning and general work in the Process Plant, Offices and Training Centre. **Duties and Responsibilities** - Conduct cleaning operations and general work in a safe and efficient way...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are currently seeking experienced and customer-focused individuals to join our client’s team as **Receptionists and Reservationists** for a luxurious, and design 4* hotel in **Cape Town, South Africa**. This is an exciting opportunity to be part of a long standing, and legendary team and contribute to the success of their hotel. As a receptionist or...


  • Saldanha, South Africa Impendulo Fire Services Full time

    **Role Description** This is a 6 month probation contract for a permanent position located in Saldanha Bay for a fire service technician. The Fire Service Technician will be responsible for installing, maintaining and repairing of fire extinguishers and liaising with cliental. Ensuring compliance with the fire safety regulations. The Fire Service Technician...

  • Process Attendant

    3 months ago


    Saldanha Bay, Western Cape, South Africa Minopex Full time

    **Introduction** This position will be based in the Saldanha Bay Municipality area in the Western Cape. **Description** The purpose of this position is to assist with housekeeping and general operational activities as per instruction from the relevant Supervisors. **Duties and Responsibilities**: - Adhere to standards, methods and procedures of the...

  • Spa Receptionist

    3 months ago


    Bantry Bay, South Africa HotelJobs.co.za Full time

    Luxury Spa at a Hotel in Bantry Bay is looking for a Spa Receptionist. - Checking guests into and out of the spa and dealing with general guest enquiries. - Assists the Spa Management and Supervisors in the processing of the reception procedure using the appropriate systems and procedures. - Communicate booking changes/moves effectively - Demonstrate...

  • Receptionist

    6 months ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. Camps Bay Retreat is employing a Receptionist to join their busy team. To succeed in this role you will need: - Matric - Hospitality diploma / experience - Working knowledge of Opera - Computer literate - Familiar with the duties and procedures of the Front...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Employer Description** Beautiful 5* Game Lodge located in the Addo Elephant Park in the Eastern Cape. Close to Port Elizabeth. A 5* Game Lodge in the Eastern Cape seeks a well-presented Receptionist/Reservationist with strong communication skills to fully and competently manage front office procedures from a Reception and Reservations standpoint. You...

  • Process Operator

    3 months ago


    Saldanha Bay, Western Cape, South Africa Minopex Full time

    **Introduction** This position will be based in the Saldanha Bay Municipality area in the Western Cape. **Description** The purpose of this position is to operate equipment correctly and responsibly in accordance to the procedural requirements, ensuring respective plant sections function effectively and within production parameters whilst adhering to...

  • Receptionist

    4 months ago


    Camps Bay, South Africa Status Staffing Full time

    **Western Cape**, Camps Bay** **R9 150** Our client based in Bantry Bay is looking for a receptionist with 2 years experience in a similar position to join their team. EMPLOYMENT TYPE : Permanent SECTOR : Reception BASIC SALARY : R9 150 START DATE : A.S.A.P / Immediate **REQUIREMENTS**: - 2 years experience in a similar position - Attention to...