Clinical Trial Programme Specialist

2 weeks ago

Cape Town, Western Cape, South Africa SubjectWell, Inc Full time

About SubjectWell


SubjectWell is a private equity-owned company on an unstoppable mission to disrupt the antiquated $100 billion dollar clinical trial patient recruitment sector.

Almost all clinical trials fall behind schedule, leaving patients unable to access the most promising treatments and pharmaceutical and biotech companies unable to quickly carry their innovations to market.

We leverage proven data science and performance marketing techniques to hit a hard reset to the massive patient recruitment challenge that sits at the critical nexus of speeding the delivery of the best therapeutics to the world.

Here's your chance to make a difference, both in your career and the lives of millions.

About the Position

Duties and Responsibilities

Client Relationship Management

  • Act as the principal liaison for designated clients, building strong working relationships to understand their unique needs, goals, and challenges.
  • Conduct regular checkins with clients to assess satisfaction levels, address concerns, and identify opportunities for collaboration and partnership.
  • Ensure that clients are regularly updated regarding study launch and performance and handle any issues or escalations regarding the contractual agreement.
  • Collaborate crossfunctionally with internal teams, including recruitment operations, site and patient support teams, marketing, business development, and data analytics, to ensure alignment with client expectations and objectives.

Account Growth and Retention

  • Establish and continually nurture an indepth understanding of the client organizations being supported.
  • Identify opportunities to expand business within existing accounts through upselling and crossselling initiatives, involving, where necessary, our business development team.
  • Coordinate study activities and deliverables by monitoring study performance metrics, tracking progress against revenue targets, and proactively addressing any issues or barriers to retention.

Project Management and Execution

  • Oversee the successful execution of recruitment campaigns and projects, ensuring adherence to timelines, budgets, and quality standards.
  • Prepare the necessary project plans for clientbased projects.
  • Provide regular updates to clients and management on project progress, milestones, and outcomes, maintaining transparency and communication throughout the project life cycle.
  • Ensure that clinical studies adhere to Good Clinical Practice (GCP), the relevant Standard Operating Procedures (SOPs), and regulatory guidelines.

Qualifications and Experience

  • Bachelor's Degree in a relevant field such as Life Sciences, Healthcare Administration, Business Administration, Marketing, or a related discipline.
  • Five years + demonstrated experience in an Account Management or Project Management position, preferably within a clinical trial patient recruitment company or CRO (Contract Research Organization).
  • Familiarity with clinical trial operations, patient recruitment strategies, and the regulatory landscape of the healthcare industry.
  • Experience in business development, proposal writing, and contract negotiations.
  • Previous experience working with pharmaceutical companies, CROs, or clinical research sites is highly advantageous.

Skills

  • Excellent communication skills, both written and verbal, with the ability to effectively interact with clients, stakeholders, and internal teams.
  • Strong interpersonal skills and the ability to build and maintain longlasting client relationships.
  • Analytical mindset, with the ability to interpret data, track performance metrics, and provide insights to clients.
  • Strategic thinking and problemsolving abilities to identify opportunities and address challenges in the recruitment process.
  • Adaptability and flexibility to work in a fastpaced environment with evolving priorities and deadlines.
  • Strong organizational and timemanagement skills to ensure the effective and accurate delivery of client communication and project deliverables.

Pay:
R1,00 - R2,00 per month

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