Director of Talent and Culture

2 weeks ago

Cape Town, Western Cape, South Africa PULLMAN Full time

Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


Job Description General Duties and Responsibilities**- Achieve the operating goals by maximizing employee productivity and well being

  • Achieve the guest service objectives
  • Proactively handle Talent and Culture Administration, directs and implements training programs
  • Proactively handles Talent and Culture guidelines, policies and procedures while complying with South African Labour Law, union agreements and the Company guidelines
  • Assists colleagues to perform similar or related jobs as needed
  • Accepts a flexible work schedule to ensure uninterrupted service to guests
  • Continuously seeks to endeavor and improve knowledge of own job function
  • Attends meetings and training as required by the General Manager
  • Show interest and involvement with environmental and/or social issues and engages in responsible business
  • Ensures that the standards of personal hygiene, dress, uniform appearance body language and conduct is maintained by all employees
  • Directs employees with personal problems to the appropriate support
  • Direct Talent and Culture projects and initiatives
  • Creates a positive working environment for all employees
  • Meets and exceeds the expectations of employees by the effective use of motivation techniques and leadership skills to optimize employee productivity and satisfaction
  • Stays up to date with Talent and Culture developments
  • Participates in the Duty Manager Program
  • Organizing employee social and celebratory events
  • Assist Leaders with the development of action plans to address issues and concerns identified in the annual Employee Engagement Survey
  • Ensure compliance with all HR standards in Company Talent and Culture/ Human Resources Audits
  • Foster a winning solutionoriented environment of communication, trust, mutual respect and fun that is focused on engaging employees with the goal of providing the best possible service to our guests
  • Actively participate in strategic planning and the ongoing development of the Company, including revenue forecasting
  • Lead and support all departments in the achievement of their operational goals through effective Talent and Culture practices
  • Lives the Company vision, mission and values
  • Health and Safety
  • Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident free workplace guided by South African Labour Law
  • Plays a role in the Green Team

Labour Relations

  • Directs and coordinates all employee and Labour Relations activities to ensure compliance with law and to control costs
  • Directs and coordinates responses to union, grievances and employee complaints
  • Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
  • Negotiates, implements and interprets union contracts
  • Ensures compliance with Company Talent and Culture guidelines, policies and procedures, as well as labour legislation, rules and regulations
  • Evaluates employee performance regularly
  • Ensures disciplinary action is taken as required utilizing consistency, fairness and respect
  • Keeps Leaders and General Manager up to date with labour laws and practices
  • Drives the performance review process ensuring that these are carried out by Leaders in a well planned, professional and nondiscriminatory way
  • Determines and communicates standards of performance to colleagues
  • Oversees the Employment Equity Committee
  • Prepares the EE Report for the Department of Labour

Talent Acquisition and Talent Management

  • Analyze the manpower and make recommendations on selection and development activities to meet manpower need
  • Assists Leaders in recruiting activities
  • Together with Leaders, identify employees for development, makes recommendations and monitors progress
  • Develops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programme)

Training and Development

  • Direct, coordinate and implement Company and employee training programs to promote exceptional guest service experiences
  • Utilize motivational techniques to develop and implement service skills and standards
  • Assist leaders in addressing departmental training needs and to develop departmental training plans
  • Together with Leaders and

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