Technical Assistant

2 weeks ago


Bellville, Western Cape, South Africa Nexio Full time

SUMMARY AND PRIMARY OBJECTIVES, SCOPE OF WORK
Our client requires a technical operator to work within a microwave environment - Network Management Centre (Telecommunications) that currently deals with Event Management and Incident Management on a 24/7 basis,

A Technical Assistant is responsible for the following:

  • Monitoring of elements and components making up the service.
  • Liaise with operational engineers and support teams to resolve network faults and restore services.
  • Event monitoring and dispatching of tasks to relevant teams.
  • Service dashboard monitoring to detect outages or degradation of services
  • Manage, track, and update open incidents with field technicians and/or third parties.
  • Resolve incidents to resolution.
  • Use/Analyze current available reports to resolve network faults
  • Provide first line maintenance information and root cause analysis.

DELIVERABLES, KEY INDICATORS AND ACTIVITIES

A technical operator has the following deliverables:

  • Dispatching of tasks to relevant teams.
  • Liaise with relevant teams and provide support
  • Improve performance towards the client's key performance indicators
  • Adhere and follow incidents management process
  • Manage expectations of third parties
  • Ensure a mean to time to log (MTTL), mean time to dispatch (MTTD), mean time to restore (MTTR), mean time to close (MTTC) within allocated time.

Qualifications & Education Requirements

  • 2/3 years of experience performing in a fault logging or incident management environment (Essential)
  • Matric/Grade 12 or NQF level 5 (Essential)
  • Knowledge of event management (Essential)
  • Knowledge in Application Performance Monitoring (Advantageous)
  • Basic understanding of Microwave fundamentals (Advantageous)
  • Experience working with call traces (Advantageous)
  • Experience working with Remedy fault management system (Advantageous)

Knowledge and Skills Required

  • Analytical
  • The ability to work in a team and to be proactive around selflearning
  • The ability to work under pressure and to tight deadlines
  • Willingness to assist with additional tasks given to the team
  • Interpersonal skills
  • Good judgment skills
  • Good communication skills
  • Behavioral Traits such as attitude, motivation, and time management
  • Basic MS office skills (Word /Excel/ Outlook)

Special Requirements

  • Most important, be prepared to perform in a 24/7 environment, shift work and overtime.
  • Working hours will be allocated as per assigned operational roster.
  • Must be able to report to different reporting lines simultaneously.
including the following.

  • Updated CV
  • Short motivation letter
-
NOTE: G4S Background checks required (Credit/Criminal check)
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