Order Fulfillment Contact Agent

2 weeks ago


Century City, Western Cape, South Africa MWeb Full time

Main Purpose of the Job:


The Customer Service Department currently has a vacancy for the Order Fulfillment Contact Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.


Job Output:

  • Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
  • Manage administrative processes with regards to hardware distribution to Mweb clients
  • Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
  • Assist with customer escalations and resolutions.

Skills and Competencies:

  • Meticulous attention to detail
  • Proactivity and initiative
  • Judgment/Problem Solving skills
  • Excellent customer service orientation
  • Good Communication and interpersonal skills
  • Able to meet deadlines
  • Excellent telephonic etiquette
  • Ability to work independently and in a team
  • Fluent in English

Qualifications:

  • Minimum 1 minimum years administration in contact centre or customer query environment
  • Matric or tertiary qualification
  • Competent in MS Office packages, particularly MS Excel and Outlook

Experience:

  • Working knowledge of sales back end processes a must
  • Knowledge of the ISP industry and products advantageous
  • Knowledge of MS Office
  • Database and capturing experience preferred

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