Desktop Technician

2 weeks ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

Job Description:

To provide technical assistance and support to end-users in a desktop computing environment.

Education & Experience:

  • A degree in Information Technology or related field is a plus.
  • 3 - 5 years' experience with Technical IT environment.
  • CompTIA A+, Familiarity with Mac OS and Linux is a plus.
  • Proven experience in desktop support or a related role.
  • Strong knowledge of Office365, Microsoft Windows and Office Suite.
  • Excellent troubleshooting and problem-solving skills.
  • Code 8 driver's Licence.

Responsibilities:

  • Provide timely and effective technical assistance to end-users via phone, email, or in person.
  • Troubleshoot and resolve hardware and software issues related to desktops, laptops, peripherals,
    and mobile devices.
  • Install, configure, and upgrade operating systems, software applications, and hardware components.
  • Conduct routine maintenance and repairs on desktops, laptops, and associated equipment.
  • Replace or upgrade components, such as RAM, hard drives, and graphics cards, as necessary.
  • Install, update, and maintain software applications and operating systems.
  • Assist users in software installation, configuration, and troubleshooting.
  • Train end-users on basic software and hardware usage.
  • Create and update user manuals and documentation.
  • Provide remote support to off-site or remote employees.
  • Maintain an inventory of IT assets, including desktops, laptops, peripherals, and software licences.
  • Ensure accurate record-keeping and asset tracking.
  • Enforce IT security policies and best practices to safeguard data and systems.
  • Assist with security updates and patches.
  • Communicate with third-party vendors for technical support when needed.

Competencies:

  • Customer-oriented with outstanding interpersonal and communication skills.
  • Ability to work both independently and as part of a team.
  • Strong time management and organizational abilities.
  • Excellent written and verbal communication skills.

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