Field Technical Solutions Specialist

4 weeks ago

East London, South Africa LGL Staffing Full time

Unlock Your IT Expertise in a Dynamic Field

Are you ready to take your IT skills to the next level? The hunt is on for enthusiastic IT Field Technicians to join a team that's making a significant impact in the technology realm

About the Role:

As an IT Field Technician, the mission is to diagnose hardware and software issues, provide stellar client support, repair and upgrade systems, and ensure seamless IT operations. This role offers the chance to showcase technical prowess while working with cutting-edge technology in a thriving industry.

Why Choose This Opportunity:

Joining this team means being part of a dynamic work environment that empowers IT professionals to excel. Here's why this exciting opportunity should be on your radar:

1. Innovative Technology: Work with a team at the forefront of the technology industry, where you'll handle state-of-the-art systems that make a tangible difference in clients' operations.

2. Limitless Growth: Recognize hard work and dedication with opportunities for career advancement and skill development, as efforts translate into tangible results.

3. Collaborative Team: Become a part of a close-knit team that values teamwork, innovation, and champions each other's success, ensuring you're never alone on your journey to excellence.

4. Continuous Learning: Stay ahead of the curve with ongoing training and development opportunities that invest in growth and provide the knowledge and skills needed to thrive.

5. Client-Centric Approach: Be part of a company committed to delivering top-notch service, where client satisfaction truly matters.

Key Responsibilities:

  • Technical Expertise: Utilize technical skills to diagnose and resolve hardware and software problems, ensuring smooth IT operations for clients.

  • Client Support: Provide exceptional client support, offering desktop, peripheral, and point-of-sales assistance within agreed timelines.

  • System Maintenance: Perform hardware and software upgrades, set up computers, and maintain clients' point-of-sales and back-office systems.

  • Network Troubleshooting: Resolve network-related issues and ensure seamless connectivity for clients.

  • Documentation: Maintain accurate records, send daily reports, and provide feedback to superiors, ensuring efficient communication within the team.

  • Customer Satisfaction: Prioritize customer queries, maintain relationships, and address issues within agreed service level agreements.

  • Independent Work: Collaborate effectively with the team and handle tasks with minimal supervision in the designated area.

Qualifications:

  • Educational Background: Matric certificate or equivalent.

  • IT Qualifications: CompTIA A+, CompTIA N+, or relevant IT certification.

  • Experience: 3 - 5 years of experience in a similar role, with point-of-sale (POS) experience considered advantageous.

  • Driver's License: Must possess a valid driver's license and have access to a reliable vehicle.

  • Communication Skills: Strong verbal and written communication skills are essential.

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