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Desktop Support Technician
1 week ago
Job description
Job Requirements
Job description
Primary Function
- Respond and resolve support requests and service tickets
- Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support onsite or via remoteaccess systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Maintaining good client relations. Tracking and managing work records. Compiling job reports. End-User ManagementHardware / SoftwareInstallation and configuration of computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks
- Responding timeously to service issues and requests. Providing technical support across the company (this may be in person or over the phone)
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
- Identify and understand business challenges of the Customer and the impact thereof on the device support
Where applicable:
liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
Where applicable: Attend to the VIP calls
QualificationsGrade 12 (NQF level 4) with the relevant certificationsA+ or N+ or CCNE or CiscoMicrosoft certification will be advantageousHardware Certification in Dell, HP or Lenovo will be advantageous
Experience2-3 years' experience in IT Desktop support
Job Types:
Full-time, Temporary
Contract length: 3 months
Salary:
Up to R13,500.00 per month
Ability to commute/relocate:
- East London,
Eastern Cape:
Reliably commute or planning to relocate before starting work (required)
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