IT Support Technician

2 weeks ago

East Rand, South Africa Unique Personnel Full time

Job Number

  • 38642

Job Type

  • Permanent

Job Title

  • IT Support Technician

Computer Skills

  • A +

Industry

  • Building
  • Construction

City

  • Ekurhuleni (East Rand)

Province

  • Gauteng

Overall Responsibility

  • To ensure that the IT users computer equipment and IT infrastructure/network perform at required levels at all times in the area of responsibility.

Key Roles And Responsibilities

Operational Tasks:

  • To provide technical support on client specific software and hardware.
  • To maintain / repair equipment, including printers and scanners.
  • Timely return of repaired equipment to site.
  • To deploy and redeploy existing equipment.
  • To attend to the IT infrastructure according to standards set by thecompany
  • To comply with policies & procedures set by thecompany
  • To assist in the testing of system functions affected by changes and updates/upgrades prior to implementation.
  • To update, upgrade, support and administer the Anti-Virus Software and other software as directed by Network & Operations team.
  • To setup the required IT equipment for training.
  • Setting up of new equipment and upgrading existing systems
  • Talking to users to establish details of faults
  • Recording problems and their solutions for future reference
  • To provide first level support for Local Area Network and Wide Area Network)

Helpdesk:
(When implemented)

  • Ensure all calls logged on Help Desk.
  • To investigate and reply to queries from users.
  • To resolve first level calls and only forward relevant firstlevel calls to appropriate second and thirdlevel persons after investigation.
  • To maintain the Helpdesk updated with all support actions taken and to be taken for each logged call until its successful completion.
  • Please note that the Job description contains all tasks and duties required for this position. Space does not allow us to include all.

Behavioural Competencies

  • Team player and ability to work with others
  • High level of selfconfidence and trouble shooting
  • Achievement oriented and results performance orientated.
  • Customer Service oriented
  • High energy and drive

Knowledge, Skills & Experience

  • Solid technical knowledge on Desktop IT equipment & Servers. (A+)
  • Solid technical knowledge of Networks (N+)
  • Good knowledge of IT infrastructure within the area.
  • MCP will be a bonus
    Inherent Requirements

Qualifications

  • Post Matric qualification in IT

What Qualification

Minimum Qualification

  • Diploma

Status

  • Pending / Unavailable

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