Product Support Representative

2 weeks ago


Bellville, Western Cape, South Africa BHBW South Africa Proprietary Limited Full time

Purpose of the Role
The purpose of this role is to grow revenue in the aftermarket department.

Key Performance Areas

  • Achieve monthly target for customer work.
  • Ensure work In Progress (WIP) is below 45 days.
  • Customer visits target customers (min 20 visits per month)
  • Achieve gross profit on customer work at 40%
  • Manage Big Truck Technicians
  • Ensure services are up to date on units under the portfolio.
  • Generate service quotes when necessary.
  • Ensure that Technicians are productive.
  • Conduct machine audits and assessments
  • Ensure contract profitability.
  • Manage lossmaking contracts.
  • Ensure customer retention and obtain new customers.
  • Conduct vehicle inspections for Technicians at least once a month
  • Manage Non-Productive Labour (NPL)
  • Quoting foreign machines and equipment
  • Actioning failed load test on units 100% within the time given.
  • Service must be completed 100%
  • Maintain a safe working environment (according to safety policy and procedures)
  • Effective selfmanagement and performance ownership
  • Adherence to any reasonable instruction

Qualification, Experience and Competencies
Minimum Qualification

  • Grade 1
  • Are you qualified in relevant trade? (e.g., Diesel Mechanic)
Minimum Experience
years in a similar role

  • Selling experience within the material handling equipment industry
  • Experience in leading and managing staff
Competencies

  • Selfstarter with high level of initiative taking.
  • Results/actionoriented
  • Flexible and adaptable
  • Effective analysis of data
  • Attention to detail.
  • Customer service orientation
  • Effective verbal and written communication skills
  • Effective interpersonal relationships
  • Computer literate
  • Team player

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