Customer Success Manager

2 weeks ago


Pretoria, Gauteng, South Africa Thomas International UK Limited Full time

About the Company
Thomas International are a leading global talent assessment platform provider.

For 40 years, we have been using our suite of scientifically valid psychometric assessments and in-house training portfolio to provide technology driven solutions to ensure our clients recruit, develop, manage and engage their workforce as effectively as possible.

We own our businesses in the UK, France, Belgium, Netherlands, South Africa, Australia, Hong Kong and Malaysia with circa.

200 employees and have developed an extensive distribution model for our assessments and, as a result, we sell to over 50 countries worldwide.

The company received private equity investment in February 2018 and is on an accelerated and ambitious growth plan.

This will be achieved through a transformation of our online products via our new Thomas Assessment platform, launched in late 2020.

We will continue to build upon our combination of science, data and technology, delivered via a SaaS approach that is disruptive in challenging the existing solutions in the market.

Working at Thomas

About the role


Reporting to the Regional Manager - Customer Success, a Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty.

Your job will be to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.


Responsibilities

  • Successfully manage onboarding of customers (measured through CSAT and NPS surveys) which will include comprehensive platform demonstration; seamless project management through all phases of customer lifecycle including coordination with internal teams
  • Manage a portfolio of combination of strategic and mid touch customers to achieve excellent customer experience, to drive value for the customers, expansion and renewal
  • Represent the voice of the customer internally to provide input into functions for future development
  • Understand customer needs and drive them to their desired outcomes
  • Proactively engage with customers and provide insight to drive product adoption and engagement, constant satisfaction, discover customer needs
  • Maximise revenue growth via upsell/crosssell of the product across the entire customer organisation including existing subsidiaries
  • Maintain customer data in relevant systems to ensure a thorough, accurate and consistent record for each customer exists. This includes but is not limited to communication, pipeline and opportunity management, projectbased records

Requirements:

2-4 years' experience in customer facing role ideally with part of the career in SaaS

Registered Psychometrist with HPCSA

Able to work standard UK working hours

Skills
High level of interpersonal skills

Excellent time management and project planning skills.

Ability to negotiate and influence.

Organisational skills.

Ability to multi-task.

Excellent written and verbal communication skills.

CRM knowledge.

Resilience

Presentation skills.

Planning & sales effectiveness

Benefits

  • Hybrid Working
  • Early finish Fridays


Emphasis on Wellbeing
  • Mental Health First Aiders in the business
  • Opportunities to make an impact outside of the day job
  • Several crossfunctional groups, which anyone can get involved with, contribute to and even set up e.g., Diversity and Inclusion workstreams and Rainbow Alliance


Referral scheme
  • Substantial fee on offer a successful referral
  • Truly Global business mix and work with people from different countries and culture

Location:

The location for this role is in line with the Hybrid working policy. We will require the successful applicant to work core UK business hours. We are flexible with remote working as per our hybrid working principles (please see below).

Our commitment to diversity and inclusion permeates throughout all we do.

  • Pretoria, Gauteng, South Africa Hi-Tech Recruitment Full time

    Gauteng, Gauteng**R R Monthly Cost To CompanyCustomer Success ManagerGo getter and ready for a new challenge?Duties***- Increase customer loyalty/stickiness.***: - Offer our own high-margin professional services.***: - Differentiate with new lifecycle offers.***: - Increase incremental revenue with cross-sell/upsell opportunities.***: - Improve renewal rates...


  • Pretoria, Gauteng, South Africa Kontak Recruitment SA Full time

    Gauteng, Gauteng - Marketing/Public RelationsCustomer Success Manager (JB3107)Salary: R to R a month (Depending on Experience)Duration: PermanentVacancy Close Date: 25 May 2023An international company that helps B2B companies build communities around their target customers is looking for a Customer Success Manager. They organise podcasts, meetups (small...


  • Pretoria, Gauteng, South Africa Strategicdimensions Full time

    The Customer Success Consultant will play a critical role in ensuring that our clients achieve their desired outcomes while using our products and services. This role involves building strong relationships with customers, understanding their needs, and helping them maximise the value they get from our offerings.About Strategic Dimensions Strategic Dimensions...


  • Pretoria, Gauteng, South Africa Ibm Full time

    IntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Virtual Customer Success Associate to join our team in Vereeniging.The successful candidate will be responsible for providing customer service and technical support to our customers. This includes responding to customer inquiries, troubleshooting customer issues, and providing product information.The ideal candidate...

  • Customer Success

    2 weeks ago


    Pretoria, Gauteng, South Africa Traild Pty Ltd Full time

    TRAILD: Who are we? TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure. We have a rapidly growing...


  • Pretoria, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Tshwane (Pretoria)**About CLC: At CLC, we pride ourselves on delivering exceptional customer service and providing top-notch solutions to our clients. As part of our brand promise, we are committed to ensuring that every interaction with our customers is positive and memorable.Main Responsibilities: Provide EXCEPTIONAL customer service Answer...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Client Success Specialist to join our team in Vereeniging. The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met in a timely and efficient manner.The ideal candidate should have a minimum of 3 years of customer service experience,...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Client Success SpecialistbeBee Professionals is looking for a Client Success Specialist to join our team in Pretoria. The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and that their experience with beBee Professionals is positive.The ideal candidate should...


  • Pretoria, Gauteng, South Africa Ayanda Mbanga - Redefining Success Full time

    Manager: Human Resources(Head Office) Permanent positionRemuneration: Market related remuneration will be negotiated with the successful candidates.OVERALL RESPONSIBILITY:This role is responsible for the formulation of HR benefits, administration, recruitment, and selection procedures. The role is also responsible for managing employee relations processes...


  • Pretoria, Gauteng, South Africa Ayanda Mbanga - Redefining Success Full time

    CORPORATE SERVICES ?FACILITIES MANAGEMENT HEAD:FACILITIES MANAGEMENT SYSTEMS AND TECHNOLOGYTCOE SALARY COMMENCING FROM R to R PER ANNUM ?REFNO:CS85/24 ? FICUS BUILDING, PAROW Requirements: Relevant B degree in Information Technology or a related fieldEight (8) years' relevant experience in programme management, facilities systems management, or related...


  • Pretoria, Gauteng, South Africa Ayanda Mbanga - Redefining Success Full time

    Manager: ICT Governance, Security, Risk and Compliance(Head Office) Permanent positionRemuneration: Market related remuneration will be negotiated with the successful candidates.OVERALL RESPONSIBILITY:The Manager: ICT Governance, Security, Risk and Compliance is responsible for developing frameworks, strategies, policies, standards and procedures for the...


  • Pretoria, Gauteng, South Africa Pollock & Associates Full time

    Reporting directly to the Line Manager for Sales and marketing, you'll drive excellence and efficiency across the call centre, contributing significantly to our overall success. Operational Call Centre experience is essential.Your responsibilities will include cultivating a high-performance culture, ensuring unparalleled product knowledge, maintaining...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Customer Relations Coordinator to join our team in Vereeniging. The successful candidate will be responsible for providing excellent customer service and managing customer relations.The ideal candidate should have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Customer Assistance Representative to join our team in Vereeniging. The successful candidate will be responsible for providing excellent customer service and support to our customers.The ideal candidate should have excellent communication and interpersonal skills, as well as a strong customer service orientation. They...

  • Customer Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa RMG Recruitment (Pty) Ltd Full time

    A vacancy has arisen for a Customer Manager at OEM to manage the account and onsite Team. The incumbent will be based in Pretoria, reporting directly to the National Sales and Marketing Manager.***Key responsibilities: Build strong relationships with Paint Shop, Production, Purchasing and Senior Plant leadership across the various functional areas ensuring...

  • Customer Manager

    2 weeks ago


    Pretoria, Gauteng, South Africa Talent Scout Full time

    The incumbent will be based in Pretoria, reporting directly to the National Sales and Marketing Manager.Key responsibilities in the job will be as follows:Promote Core Operating Principles of Safety and Health, Environmental Stewardship, Highest Ethical Behaviour, Respect for People & Quality throughout the company. Build strong relationships with...


  • Pretoria, Gauteng, South Africa Sanlam Full time

    Who are we?Sanlam is a business that focuses on the middle and affluent market. We are dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all...


  • Pretoria, Gauteng, South Africa Jelocorp Full time

    Job Objective: Our client is looking a Customer Care Coordinator for the Car brand who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of the company's Aftersales team in ensuring that key outputs are delivered effectively and efficiently. To be...


  • Pretoria, Gauteng, South Africa Omoda Website Full time

    We are looking for a Customer Experience Specialist for Omoda to oversee the customer operating and customer loyalty programmes and events.To be successful in this role, the ideal candidate is responsible for building customer operation and customer loyalty programmes for the Omoda Brand. They will need a creative skillset which enables them to brainstorm...