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Customer Success Manager
3 weeks ago
Gauteng, Gauteng**
R R Monthly Cost To Company
Customer Success Manager
Go getter and ready for a new challenge?
Duties
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Increase customer loyalty/stickiness.
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Offer our own high-margin professional services.
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Differentiate with new lifecycle offers.
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Increase incremental revenue with cross-sell/upsell opportunities.
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Improve renewal rates & revenue predictability.
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Earn incentives throughout the lifecycle.
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Empower the company with digitization to look for shortterm subscriptions.
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Help the company and customers move to Software as a Service (SaaS) and recurring offers to enable their digital transformation.
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This means we can accelerate innovation, reduce risk, and achieve better business outcomes faster. It is an opportunity for us to help customers achieve their business outcomes together, by delivering value-added services after the initial purchase.
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Help customers find the business value out of the technology solutions delivered to customers.
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Help customers to successfully adopt the solution to use it effectively to solve their business challenges.
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Help the company benefit from better decisions and a need for high-margin professional services
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Manage partner queries and expectations, ensure clear communication with relevant departments, ensure follow ups to maintain partner expectations.
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Help the company with the business specialization to recognize partners with demonstrated customer success capabilities and business practices.
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Help us with our customer success methodology, renewal management process, customer success metrics and business review.
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Requirements:
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Tertiary education such as Diploma or Bachelor's Degree, advantage.
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3+ years of experience in a job in the IT, channel segment or related industry in sales and marketing.
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Excellent writing and verbal communication skills
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Let us take your CAREER to the next level
Our innovative strategy and continuous streamlining of processes ensure we stand out from our competitors.
- For more information please contact:
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