Design Researcher

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Job Purpose

  • Contribute to Nedbank's solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. Ensure that research is grounded in a deep and contextual understanding of what matters to the people we're designing for. Tap into a broad understanding of various research methods and approaches and execute the correct research methodology/approach to bridge the gap between where our customers are, and where they want to be.

Responsibilities:

  • Conduct both primary and secondary design research
  • Determine appropriate research methods/approach based on the underlying design challenge
  • Prepare research data and synthesise the data, in collaboration with CX colleagues and others, to surface observations, themes and insights
  • Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience across all touchpoints.
  • Work closely with multiple disciplines (especially UX and UI design) on aligned goals and influence business stakeholders.
  • Translate goals into research questions and develop research plans
  • Produce qualitative exploratory research including market research
  • Design and execute usability tests, heuristic evaluations, user interview, surveys, and ethnographies.
  • Collaborate with the CX team to create Personas and inform client journeys, scenarios, and red routes.
  • Conduct empathetic studies to better understand behaviour
  • Conduct environmental analyses to get a 360°degree view of clients
  • Consult and collaborate with various product development teams
  • Help the business understand the relevant social, cultural, political, and economic factors that determine the relevant products and experiences that will land the best
  • Understand customers on an individual basis, but also understand customers on a macro level within their environments
  • Simplify the complexities of South African societies to help business create appropriate and helpful experiences
  • Detail the relevant Macro and Micro life moments to find opportunities to best service customers

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Undergraduate degree in Clinical Psychology, Anthropology or Sociology or equivalent
  • Postgraduate qualification (advantageous)


Minimum Experience Level
  • Qualtrics Experience (mandatory)
  • Scaled Agile Framework Experience and certification (mandatory)
  • 46 years research experience (integrating various methods to form a coherent view of overall research efforts

Type of Exposure

  • Accuracy of realisation of design
  • Analysing and interpreting quantitative and qualitative data for accurate design and implementation
  • Communicating design guidelines and guidelines to different stakeholders
  • Design tools
  • Design/ Modelling
  • Finding better/new ways to do things / improve / redesign
  • Have an indepth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

  • Process Design
  • Product design
  • Relevant design tools
  • Writing, editing, proofreading, layout and design skills
  • Web Design


Behavioural Competencies
  • Collaborating
  • Continuous Learning
  • Customer Orientation
  • Decision Making
  • Earning Trust
  • Innovation
- **_Please contact the Nedbank Recruiting Team at _

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