Senior Design Research Lead

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Details & Talent Acquisition Consultant

  • REQ Thembi Mtshali
  • Job Family
  • Information Technology
  • Career Stream
  • Design
  • Leadership Pipeline
  • Manage Managers
    Job Purpose
  • Drive and manage a centre of excellence to support the delivery of exceptional client experience to market across key delivery areas throughout the enterprise. Create and set the standards to enrich the quality and client centricity of experiences across the enterprise by cultivating a high quality, fitforbusiness Design Research capability. To do this in line with, and, in support of the strategic values and goals of the business and with a "client first" approach.
Act as the custodian for Design Research outcomes by effectively managing and leading the Design Research discipline
Responsibilities:

  • Ensure all stakeholder needs are met and understood through regular engagement
  • Build and maintain effective stakeholder relationships and establish credibility, provide clientcentred input into strategic initiatives
  • Ensure work outputs are timely and of the highest quality and in align to standards of best practice
  • Measure and monitor progress and quality of practitioners and users of the outputs for design/user research and usability testing
  • Prepare documentation and complete administrative tasks required
  • Ensure appropriate change management takes place
  • Manage performance of staff by implementing performance agreements,
  • Tailor development needs as identified to ensure that business unit stays abreast in service and experience design and related fields of expertise and deliver on the expectations from stakeholders
  • Support the achievement of the business strategy, objectives and values
  • Stay abreast of developments in field of expertise
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities
  • Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy
  • Seek opportunities to improve business processes, models and systems though agile thinking.

Technical / Professional Knowledge

  • Design
Processes
  • Advanced


Product Design
  • Advanced
  • Agile Methodology Advanced


Process Engineering
  • Intermediate
  • Management (planning, recruiting, performance management)


Research (customer)
  • Advanced
  • Customer Experience Design advanced
  • Product Management intermediate


Marketing
  • Intermediate


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


Preferred Qualification
  • Humanities, Research, Anthropology, Social Sciences


Essential Certifications
  • Minimum Experience Level 6+ years experience in a leadership position in Design, Research or Usability Analysis
  • Experience in working with or in cross functional teams touching on at least three disciplines Design, Tech, Data, Business Marketing/Segment, Business Analyses and or Process Engineering Management

Types of exposures

  • Managing a team of people
  • Working with clients to solve client problems
  • Coaching and mentoring others
  • Providing constructive feedback to employees
  • Communicating job requirements and performance standards to others
  • Conducting performance feedback meeting
  • Participating in recruiting and staffing
  • Facilitation of workshops
  • Conflict management
  • Solution leadership
  • Continuous improvement
  • Collaboration & Co-Creation
  • Supporting other teams


Behavioural Competencies
  • High performance, purposeled:Create a culture of purposeled, clientcentred, and valuesdriven performance.
  • Driving Successful Customer Engagements
  • Driving Innovation
  • Building Talent
  • Accountability
  • Portfolio Management
  • Disclaimer
    _Please contact the Nedbank._
- **_Please contact the Nedbank Recruiting Team at _
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