Cx Researcher

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Details & Talent Acquisition Consultant

  • REQ Thembi Mtshali
  • Job Family
  • Information Technology
  • Career Stream
  • Design
  • Leadership Pipeline
  • Manage Self: Professional
  • FAIS Affected
    Job Purpose
  • Our Retail and Business Banking Digital Design Team is looking for a CX Researcher to contribute to Nedbank's design solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. In this role you will be required to ensure that research is grounded in a deep and contextual understanding of what matters to the people we're designing for.
  • This role will provide you with the unique opportunity to tap into a broad understanding of various research methods and approaches and execute the correct research methodology/approach to bridge the gap between where our customers are, and where they want to be. We look forward to reviewing your CV.

Responsibilities:

  • Determine appropriate research methods/approach based on the underlying design challenge
  • Conduct both primary and secondary Design Research with CX, UX, UI and DL
  • Prepare research data to enable CX Designer to synthesise (possibly assist with Design Synthesis)
  • Discover, interpret and communicate findings, insights and opportunities (in collaboration with CX, UX, UI and DL)
  • Develop test plans and protocols (in collaboration with UX, UI and DL)Design and execute usability tests, heuristic evaluations, user interviews and surveys.
  • Hypothesis testing with CX,UX, UI and DL
  • Discover, interpret and communicate findings, insights and opportunities to various stakeholders.
  • Design
protocol based on an understanding of the underlying questions the test seeks to address.

  • Cofacilitate and/or comoderate testing sessions.
  • Transcribe testing material (where required) from audio/video/spoken word.
  • Capture multimedia (audio, video, webcam) recording of testing sessions.
  • Maintain a view on the overall objective of testing and ensure that we're executing with the end in mind.
  • Analyse test findings (including verbal/behavioural cues, pass/fail criteria etc).
  • Conduct playbacks and provide UX recommendations to squad members and stakeholders.


 Essential Qualifications
  • Matric plus academic and/or professional Design, Social Sciences or Behavioural Science qualification or equivalent


 Preferred Qualifications
  • Usability Analysis Certificate preferred
  • Minimum Experience Level 6+ years of research experience with a specific focus on Design Research (Integrate various methods to form a coherent view of overall research efforts)


 Types Of Exposures
  • Design
research based on an understanding of the underlying questions the research seeks to address

  • Cofacilitate and/or comoderate research sessions
  • Transcribe research material from audio/video/spoken word
  • Maintain a view on the overall objective of research and ensure that we're executing with the end in mind
  • Communicate research findings to design colleagues and stakeholders
  • Design
experience

  • UX wireframing Mentored by a senior researcher
  • Involved in the Design Community (talks, meetups etc.)

Technical Knowledge

  • Determining appropriate methods of research
  • Facilitate and observe research
  • Summarise and communicate research findings
  • Divergent and convergent in thinking about the approach


 Behavioural Competencies
  • Managing Work
  • Monitoring Information
  • Energy
  • Work Standards
  • Leveraging Feedback
  • Continuous Learning
  • Disclaimer
    _Please contact the Nedbank._
- **_Please contact the Nedbank Recruiting Team at _

  • Cx Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition Number REQ# x Vacancies Job Family Nedbank RBB ClusterClient Experience Strategy & Culture Leadership Pipeline Manage Self: ProfessionalJob PurposeWe are looking for 4 CX Leads to join our team. In this role you will be required to Design customer and end user-centered experiences which address pain points, meet needs, deliver value to our...

  • Cx Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Classification Job Family Marketing, Communication and Research Career Stream Market Research and Customer Insights Leadership Pipeline Manage Self: Professional (MSP) FAIS AffectedJob Purpose Design customer and endusercentred experiences for all relevant products, services and channels, to deliver value to our customers and employees and drive business...

  • Cx Researcher

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Consultant REQ Thembi Mtshali Job Family Information Technology Career Stream Digital Leadership Pipeline Manage Self: Operational FAIS AffectedJob Purpose Facilitate user experience into the design of products and services and design interfaces to effectively communicate the brand and enrich the customers...

  • Director Cx Services

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Research Executive

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ipsos Zrt. Full time

    KEY RESPONSIBILITIES: Oversees the entire research process from start to finish together with the Senior Research Executive Timing, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report design /...

  • Senior Research Executive

    2 weeks ago

    Johannesburg, Gauteng, South Africa Di O Rara Personnel Full time

    Requirements:Media ResearchBrand Health TrackingSegmentationConjoint (Pricing or brand trade-off research)Shopper BehaviourBrand adhoc researchQuantitative and Qualitative methodologyCX/VOCEducation: Bachelors (preferred)Experience: Brand and Pricing research: 3 years (preferred) Shopper Behaviour research: 3 years (preferred) Conjoint analysis: 3 years...

  • Design Researcher

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Purpose Contribute to Nedbank's solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. Ensure that research is grounded in a deep and contextual understanding of what matters to the people we're designing for. Tap into a broad understanding of various research methods and approaches and execute...

  • Intermediate Design Researcher

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Consultant REQ Thembi MtshaliLocation Hybrid Nedbank 135 Rivonia Campus – JohannesburgNedbank Clocktower – Cape Town Job FamilyInformation TechnologyCareer StreamDesignLeadership PipelineManage Self: Professional (MSP)Job PurposeOur Group Technology Digital Design Team is looking for an intermediate CX researcher...

  • Intermediate Design Researcher

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Consultant REQ Thembi Mtshali Location Hybrid Nedbank 135 Rivonia Campus Johannesburg Nedbank Clocktower Cape Town Job Family Information Technology Career Stream Design Leadership Pipeline Manage Self: Professional (MSP)Job Purpose Our Group Technology Digital Design Team is looking for an intermediate CX researcher...

  • Research Insights and Analytics Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo provide value added business insights, recommendations and strategic input derived from in-depth data analysis, as well as conducting and analysing high quality, appropriate and cost-efficient marketing research. To develop, optimize and socialize a voice of the client strategy to drive awareness and a client-focus mindset throughout the...

  • Senior Research And Insights Associate

    2 weeks ago

    Johannesburg, Gauteng, South Africa Smoke Customer Intelligence Inc. Full time

    Physical location of position: Olivedale, JohannesburgPosition of reporting manager: Head of Client and Marketing Company Culture Our culture is a defining characteristic of who we are. It is in our DNA and determines how we engage with each other and our Clients. It guides, motivates and inspires us and facilitates in creating a fun, happy and rewarding...

  • Member Journey Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Affirmative Portfolios Full time

    Sales / Marketing / CommunicationsJohannesburg - Gauteng***: MEMBER JOURNEY SPECIALISTMAIN PURPOSE OF THE ROLE:The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on...

  • Research & Insights Manager: Insurance,business &

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Classification- REQ:Refilwe Falatsi:- Closing Date: 17 November 2023:Division: Nedbank Insurance | Client Experience:- Employment Equity Statement: Preference will be given to individuals from underrepresented groups. Job Family Marketing, Communication and Research Career Stream Market Research and Customer Insights Leadership Pipeline Manage OthersJob...

  • Optimisation Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Contact Busi Radebe- Job Post End Date: 28 August 2023- Job Family- Marketing, Communication and Research Career Stream Marketing and Brand Management Leadership Pipeline Manage Self: ProfessionalJob Purpose Leverage strategic partnerships, audiences and platforms to derive maximum value for business. Optimising the...

  • Sm: Cx Measurement Rbb

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition Details REQ# Location: Sandton, JohannesburgClosing Date: 08 February 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Marketing, Communication and Research Career Stream Market Research and Customer Insights Leadership Pipeline Manage OthersJob Purpose To influence the understanding and thinking of customer and consumer behaviour...

  • Cx Design Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

  • Optimisation Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Contact Busi Radebe- Job Post End Date: 30 January 2024- Job Family- Marketing, Communication and Research- Career Stream- Marketing and Brand Management- Leadership Pipeline- Manage Self: Technical (MST)Job Purpose Leverage strategic partnerships, audiences and platforms to derive maximum value for business....

  • CX Design Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Short Term Insurance Full time

    Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

  • Cx Design Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rmb Full time

    Job DescriptionTo provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

  • Experience Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa IQbusiness South Africa Full time

    We have an opportunity for an XM Consultant to join our team As an XM Consultant, you'll be an integral part of our Experience Management business unit, contributing to the development of offerings and addressing client needs through research-driven consulting, training, and coaching.This role involves collaborating across Business Units to create and...