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Process Analyst
2 weeks ago
Must have technical / professional qualifications:
Matric is Essential
Relevant 3 year Business or Technical degree or Diploma
3-5 years relevant experience essential in Business Analysis/Process Mapping
Key accountabilities and decision ownership:
Analysis
- Analyse business processes and workflows with the objective of determining inefficiencies, identifying process improvements and automation opportunities
- Facilitate business process workshops
- Endtoend business process design
- Align to industry best practice
- Map business processes in the desired tools
- Work with the product managers to define or update business processes when there are new products or product enhancements
- Work with multiple internal stakeholders when internal processes require updating.
- Ensure business process are kept up to date
- Map self service journeys on all products & services
- Ensure journeys are kept up to date whenever there are any enhancements implemented on products
- Explore opportunities in redesigning business processes to achieve better quality, reduce cost, and improve output, service and speed.
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