Junior Technical Solutions Analyst

2 weeks ago


Midrand, Gauteng, South Africa Network Contracting Full time

Outputs:

Consultancy services

  • Document solutions
  • Liaise with Development teams on proposed solutions.

Technical Analyst

  • Understanding the business requirements, and through a structured process documenting, validating, and translating it into functional specifications that are used by developers to craft a technical solution.
  • Create functional solutions with the customer.
  • Advise and document improved system processes.
  • Sponsorship, design, and continual improvement of the system process and its metrics
  • Interfacing between the business client and the development team with regards to the business and functional requirements.

Coding

  • Write technical specifications.
  • Handover documentation to service lines
  • Assist with adhoc development requests
  • Code review
  • Debugging and analysis

Systems analysis and design

  • Solution design process flows
  • Solution design architectural overview
  • Documenting system integrations

Application & Technical Operations

  • Provide 3rd line operations support where issues are identified.
  • Facilitate P1/P2 global outages and ensure communications are drafted and distributed to relevant stakeholders as per the defined process
  • Investigate when incidents occur, document, and convey these to developers, ensuring that solution permanently resolve root courses that courses the incident
  • Engage with client and incident management teams in the avoidance of interruption (proactive problem management), i.e., via a trend analysis of important services or historical incidents.
  • Escalates and document bugs, queries, and issues, which require development solutions for resolutions.

Education

  • Matric Certificate
  • Service Analyst experience in an IT support environment.
  • ITIL V3 Foundation
  • 23 experience working on Vodacom Systems advantageous
  • Strong technical development background (PHP, Python, Java, Java Script
  • API interface documentation and design ( REST ,JSON)
  • 2 yrs + as a IT specialist
  • Architectural viewpoint modelling
  • Knowledge of security protocols and platforms advantageous
  • Good working knowledge of MS office, Word, Excel, Visio, and outlook

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