Client Development Manager

2 weeks ago

Cape Town, Western Cape, South Africa ICONAF Full time
The Client Development manager at IconAF is
responsible for, maintaining a portfolio of clients, including key customers.

These customers are of strategic importance to IconAF and your role will be
focused on delivering revenue targets, service alignment and strategic positioning of key services.



Responsibilities & Duties


The responsibility of the Client Development Manager is not exhaustive and may change from time to time as decided by Management.


Business Responsibility:

  • Develop and manage a client base and lead generation network
  • Identify, conduct, and evaluate new techniques for lead generation and data collection.
  • Delivering revenue targets, based on retaining subscription revenue and/or generating new business, both within existing accounts and also across new clients and verticals.
  • Managing and growing your portfolio of customers through crossfunctional engagement. As part of your role, you will be required to have a potential pipeline focusing on the short, mid, and longterm revenue opportunities.
  • Creation and management of an overall sales plan for the account and identifying account activity to ensure appropriate revenue/growth is achieved.
  • Accurately forecasting revenue to your line manager ensuring there is a consistently strong pipeline to deliver core targets. This is generally on a monthly basis, but you may be asked to provide additional forecasts at your manager's discretion
  • Responsible for account planning and direction to ensure customer satisfaction and business KPI's are achieved.
  • You will ensure all services and contracts agreed upon have the correct margins
  • Developing a full understanding of the value proposition
  • Using the above knowledge to create Account Development Plans, with Objectives, Goals, Strategies & Measures detailed for all relevant accounts
  • Managing and negotiating annual contracts across your client base, with the aim of growing revenue/services across your portfolio in line with business objectives
  • Scheduling product deliveries around our workflow capacity, dealing with operational queries, and generally supporting our operations team to ensure we deliver a good level of service in all instances
  • Responsible for sales administration tasks such as clients' invoices & payment followup, coordination with different stakeholders about client delivery, invoices delivery & payment collections.
  • Communicate and provide relevant client SLA and POCs to relevant operational business units.
  • Ensure proper planning is in place for onboarding a new client.
  • Expansion of budget must be undertaken in line with the business capacity(Headcount)
  • Customer onboarding file to be submitted to CM team in time to formulate the yellow file.

Key Performance Measures:

  • Internal and external relationship management.
  • Consistent and stable expansion of client base
  • Consistently meeting Client budget requirements
  • Expansion pre-planning
  • Maintaining client records and monitoring and managing SLA both internally and externally.
  • Client on boarding processes adherence and admin
  • Meeting operational rudiments

Knowledge, Skills and Abilities

  • Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives
  • Demonstrable sales experience, with a proven track record of delivering strong results against both revenue targets and KPI measures in previous roles
  • Good level of experience in key account management, strategic sales planning, and implementation, including experience of pipeline management
  • Proven ability to work collaboratively as part of a diverse team, in a fastpaced environment
  • Highly organized, driven, with good time management skills and a logical approach
  • Ability to present at Board Level and control meetings to your desired outcome.
  • Software sales experience preferable
  • Able to prioritize workload and excellent attention to detail.
  • Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
  • Professionally presented, articulate, and a confident communicator at all levels
  • Experience of working with high value / bluechip clients in a Commercial function preferable, inclusive of demonstrable ability to deliver revenue growth and increased strategic importance through your collaboration with these clients

Salary:
R30,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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