Client Service Manager

2 weeks ago

Cape Town, Western Cape, South Africa Ditto Hire Full time

Ditto Hire / Ditto Jobs is looking for a Client Service Manager to constantly reshape the way we create value in our partnerships with top-tier brands and companies.

We move quickly and experiment with new strategies and ways of adding value to our new and existing customers. We engage with end-users and executives alike to ensure that our customers love, adapt and grow with Ditto. Nothing makes us happier than when our enterprise customers are wildly successful with their Ditto setup. The team works hard, works together, and has fun doing it as we strive to build and grow a successful technology company

Success in this role will be measured by your ability to optimize the customer experience (with a focus on client service), re-design processes accordingly, manage integration projects independently, enable the team and contribute to the development of how we do Client Service at Ditto.

What You'll Do

  • Own responsibility for the customer onboarding process
  • Support the continuous development of the customer experience at Ditto
  • Develop and maintain strong relationships through excellent work quality and professional conduct
  • Compile detailed and informative briefs for the tech team
  • Get involved with overall marketing and creative exercises
  • Conduct research and analyses of operational effectiveness, processes, stakeholders, etc.
  • Plan, implement and manage proposed recommendations and projects as well as monitor and report progress
  • Perform business modelling to track and optimize customer experience
  • Collaborate with various departments to collect data and complete analysis
  • Work closely with the tech team to continuously improve Ditto's service and product offering
  • Assist with New Business Development
  • Gather feedback from customers and analyze user and market behaviour to support the tech team

What You'll Need to Succeed

  • Degree in business or related field
  • 3+ years of experience in client service
  • Professional with strengths in structuring and executing various analyses
  • Effective communication
  • Self-starter who can work effectively both independently and in collaboration - often managing multiple tasks simultaneously
  • Comfort with owning project timelines, prioritizing tasks, and assessing speed/accuracy tradeoffs
  • Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
  • Ability to quickly learn relevant design production/operations/process concepts
  • Bias for action, appreciation for data-driven processes, hard-working, proactive, client-centric and execution driven mindset

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