Group Reservationist Agent

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time
***: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target for a group in Cape Town, Western Cape. Please note this is not a live in position. Own vehicle required.

DUTIES AND RESPONSIBILITIES:

  • Having knowledge of entire Reservation Procedure according to International Hotel manuel system
  • Responsible for Hotel and Local Reservations and Reservation
  • Handling of correspondences, sorted out letters, telexes, fax, cables which are checked already by Front Office Manager.
  • Allocate daily tasks to Reservations staff.
  • Review reservation booked daily.
  • Review arrival report daily.
  • Responsible for preparation of occupancy forecast.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
  • Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supply to each department concerned.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Ensure special handling of repeats guest and very VIP guest.
  • Observes and ensures that proper telephone manners are maintained at all times.
  • Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
  • Follows up tentative bookings and update reservation status
  • Reviews noshow and cancelled reservations and processes charges according to hotel's policy
  • Review room blocking for Long Stay. Suites and special group request.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
  • Responsible for work schedule

Experience and Education:

  • Minimum 3 years' experience as Reservationist in a reputed hotel or game lodge.
  • Qualification from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience; or any equivalent combination of training and experience.
  • Previous experience in Reservations Management.
  • Own vehicle.

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