Reservationist - Group of Luxury Lodges - Cape Town
1 week ago
You will be required to work from Head Office in Cape Town, we are looking for someone who is passionate and organised and is able to offer 5* service to clients.
Minimum Requirements:
- Grade 12 certificate; Diploma in Hotel Management would be advantageous
- Must have at least 1 years' experience in hotel reservations
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
- Experience at operator level of Property Management System exposure to Opera advantageous
- Outstanding telephone manner
- Solid English verbal and written communication skills
- Able to work occasional weekends and holidays
Key Responsibilities include:
- To ensure that guests receive an exceptional guest experience that goes beyond their expectations
- Ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers
- To ensure that reservations are made and updated accurately, efficiently and comprehensively in accordance with standards.
- To ensure that all reservations related administration and reporting is completed timeously ensuring accuracy and precision in accordance with SOP
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