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Wellness Advisor

4 months ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Advert reference:
click_013476

Advert status:
Online

-
Position Summary:

Industry:
Wholesale & Retail Trade

Job category:
Other: FMCG, Retail, Wholesale and Supply Chain

Location:
Cape Town

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Brand:
Clicks Group

Introduction:


To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.


Job description:

Job Objectives:

  • To deliver exceptional customer service through instore visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
  • To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
  • To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
  • To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
  • To prevent wastage in own area by adhering to stock rotation principles.
  • To prevent stock losses by following all risk management policies and principles.
  • To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
  • To implement product merchandising by following the merchandising guidelines and procedures.
  • To adhere to all store standard operating procedures.
  • To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:


 Desirable: Basic health, fitness and supplements product knowledge Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Skills:

  • Essential: Good communication and interaction skills
  • Customer and service orientation
  • Selling skills
  • Merchandising skills


 Desirable: Basic computer literacy
Competencies:

Essential:

  • Relating and Networking
  • Persuading and Influencing
  • Delivering Results and Meeting Customer Expectations

Desirable:

  • Following Instructions and Procedures
  • Presenting and Communicating Information
  • Achieving Personal Work Goals and Objectives

Minimum requirements:

Experience:

Essential:

  • At least 1 year related experience
  • Selling skills
; customer related training

Desirable:

  • Experience working with sports nutrition and vitamin related products

Education:

  • Essential: Matric (50% English, 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)


 Desirable: Sports / fitness / nutrition qualification