Internal Sales Executive

2 weeks ago


Johannesburg, Gauteng, South Africa Time4Biz Full time

INTERNAL SALES EXECUTIVE
Our client a leading cable and wire company is looking for an
INTERNAL SALES EXECUTIVE to offer direct support to the Sales Manager and External Sales Executive as well as offer prompt service to customers who contact the office and maintain and build the customer database as per targets given

Duties and Responsibilities
***- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to contact existing or potential sales outlets and other trade factors.

  • Build sustainable relationships with your clients
  • Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
  • Monitor customer credit management with the credit department.
  • Focuses sales efforts by studying existing and potential volume of dealers.
  • Submit offers by referring to price lists and product literature from previous sales.
  • Keeps management informed by submitting daily call reports, weekly work plans, and monthly and annual territory analysis.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Provides historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed
  • Assisting your manager or department with tasks to improve workplace efficiency.
  • Emphasize on product benefits
  • Report weekly on nostock items (what the market is looking for) (lost order report)
  • Conduct full and complete quotes, with all information included such as ROE, Metals accurately.
  • If you are not fully sure on what to offer, consult your direct line manager.
  • Offer alternative products
  • Pen down ALL verbal quotes
  • Relay all info to reps when necessary
  • Upsell all products, offer alternative products, accessories etc.
  • Keep all back orders up to date
  • Use the right information for shipping/container/stock arrival dates
  • Create credit notes immediately with all relevant documents attached
  • Ensure sales targets are met
  • Assist in retrieving outstanding funds from your customer base

Skills Required:

***- High attention to detail and accuracy

  • High level of integrity and work ethic
  • Selfmotivated with high energy and enthusiasm
  • Ability to be discreet
  • Reliable, trustworthy and diplomatic
  • Team player
  • Professional demeanour
  • Ability to close deals
  • Good problem solving skills
  • Excellent communication and listening skills
  • Telephone etiquette
  • Deadline driven

Minimum Requirements
***- Grade 12 / Matric

  • Computer literacy
  • Pastel
  • Experience in sales

PLEASE NOTE
*
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