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Client Services Manager
2 weeks ago
A prominent player in the real estate and home services industry is seeking a dedicated and experienced Client Services Manager to join their expanding team in Pretoria.
DescriptionAs a valued member within this thriving and innovative business, the Client Services Manager will play a pivotal role in ensuring that all client service activities enhance client satisfaction, increase active client engagement and maintain positive client relations.
Additionally, they will focus on managing client service teams and developing strategies to improve service delivery and client satisfaction within the real estate agency sector.
The Client Services Manager position calls for a confident and self-motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Key qualifications and experience required for theClient Services Manager:
Bachelors degree in relevant subject matter (i.e.
, Business Administration or Customer Relations)of 5 years' experience in client service or relationship management roleBackground in Real Estate or Financial SectorsProven track record of team management experienceProficiency in CRM systems and data analysis toolsKnowledge of the South African Real Estate Market Key duties of the
Client Services Manager:
Develop and execute strategies to establish the technical support and operations department for the real estate platformDefine roles, responsibilities, and processes to support the launch, onboarding, and ongoing support of real estate agents using the platformLead the recruitment, hiring, and onboarding process for technical support specialists, operations staff, and other team membersOversee the technical support function to ensure prompt and effective resolution of issues and inquiries from real estate agents using the platformDevelop and implement procedures for troubleshooting technical problems, providing training and resources, and delivering exceptional customer serviceCollaborate with product development and engineering teams to address platform bugs, enhancements, and feature requestsDevelop and implement operational processes and workflows to support the launch and ongoing management of the real estate platformCoordinate with internal teams and external partners to ensure seamless integration of the platform with existing systems and processesMonitor platform performance, user feedback, and market trends to identify opportunities for improvement and optimizationProvide leadership, mentorship, and support to the technical support and operations team, fostering a culture of accountability, collaboration, and continuous learning Key personal skills: Exceptional communication and interpersonal skillsThrives in dynamic and fast-paced environmentsExcellent leadership abilitiesIf you are a client services expert, ready to elevate your career in a dynamic and hands-on role, we encourage you to get in touch for a discussion about this position.
Name:
Please include your first and last name.
Email:
@
Phone:
Please include your country code.
CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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