Growth And Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa Binance Full time
South Africa, Cape Town / Full-time: Remote / Strategy

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

As the Growth and Operations Manager at Binance, you will play a crucial role in overseeing and optimizing all aspects of payment operations, including P2P operations, Fiat channel operations, sourcing and acquiring channel leads, analytics, market research, GTM (Go-To-Market) strategies, and project management.

You will be responsible for ensuring seamless and efficient payment processes to support our global user base.
Responsibilities

Strategic Planning:
Develop and execute strategies to enhance payment operations efficiency, scalability, and reliability

Team Leadership:
Lead and motivate a team of payment operations professionals, providing guidance, support, and mentorship to achieve departmental goals

Process Optimization:
Continuously assess and improve payment processes to streamline operations, reduce costs, and enhance user experience

Risk Management:
Collaborate with the Risk team to implement robust risk management protocols to mitigate fraud and compliance risks associated with payment operations

Vendor Management:
Manage relationships with payment service providers, financial institutions, and other vendors to ensure optimal service levels and competitive pricing

Cross-functional Collaboration:
Collaborate with cross-functional teams, including product, engineering, compliance, and customer support, to drive alignment and achieve business objectives

Performance Monitoring:
Establish key performance indicators (KPIs) and metrics to monitor the performance of payment operations, analysing data to identify trends, issues, and opportunities for improvement

Regulatory Compliance:
Ensure compliance with relevant regulatory requirements and industry standards governing payment operations, staying informed about changes and updates to regulations

Market Research and Analytics:
Conduct market research and analysis to identify market trends, customer preferences, and competitive landscape in the payments industry. Utilise analytics to inform strategic decision-making and identify opportunities for growth.
Go-To-Market (GTM)

Strategies:
Develop comprehensive GTM strategies for new payment products, features, and initiatives. Coordinate with marketing, sales, and business development teams to ensure effective execution of GTM plans and drive user adoption.

Project Management:
Oversee the planning, execution, and delivery of payment operations projects, ensuring adherence to timelines, budgets, and quality standards. Utilise project management methodologies and tools to drive project success. Requirements Bachelor's degree in Business Administration, Finance, Economics, or a related field. Master's degree preferred.

Proven experience (5 years) in payment operations management within the fintech or cryptocurrency industry, with a strong understanding of P2P operations, fiat channels, payment service providers, analytics, market research, GTM strategies, and project management.

Demonstrated leadership skills, with experience leading and developing high-performing teams.

Strong analytical and problem-solving abilities, with the ability to leverage data-driven insights to drive operational improvements and inform strategic decision-making.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
In-depth knowledge of payment systems, regulations, and compliance requirements, with a track record of ensuring regulatory compliance.
Strategic mindset, with the ability to develop and execute long-term plans to achieve business objectives.
Results-oriented approach, with a focus on delivering measurable outcomes and driving continuous improvement.
Ability to thrive in a fast-paced and dynamic environment, adapting quickly to change and managing competing priorities effectively.
Passion for blockchain technology and cryptocurrencies, with a genuine interest in revolutionising the global financial system. Working at Binance

  • Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization's core values , creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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