Marketing Research and Customer Insights Manager

2 weeks ago


Johannesburg, Gauteng, South Africa On Line Personnel Full time
Full Time

  • Johannesburg
  • Posted 6 hours ago

Job Position
:
Marketing Research and Customer Insights Manager

Ref: 4460

Location:
Johannesburg (Sandton)

Salary:
Commensurate with qualification and experience

Qualifications / Requirements:

  • Recognised 3 year National Diploma / Bachelor's Degree in Commerce / Business Management / Marketing Management / Business Science/ Research Management
  • Minimum of 5 years' experience in marketing research or customer insights
  • Exposure and knowledge of consumer behaviour eg. customer service and customer experience
  • Exposure and knowledge of research methodologies and working with research companies
  • Exposure and knowledge of market economics in particular insights in consumer economic decisionmaking models
  • Commercial and environmental scanning (people, service and/or product, finance and technology transactions) to identify and source best in class and leading edge practices
  • Experience in developing metrics, measuring results and collating management information for the purpose of reporting and strategic execution

PREFERRED:

  • Experience in brand management and product strategy would be beneficial
  • Experience in Marketing Research industry would be advantageous

Key Performance Areas:

  • Ensure that all requests from the Head of Quality are initiated and carried out thoroughly and promptly
  • Ensure the prioritization and execution of important issues for thorough preparation and resolution
  • Continuously adhere to the importance and confidentiality of all issues pertaining to Quality Assurance and its various departments
  • Accurately compile the division's KPI monthly objectives and obtain approval from the QA Head before distribution to the Managing Director's Office
  • Coordinate, compile and distribute the benchmark activities for Quality Assurance as required, in order to become a competitive in the company
  • Prepare, coordinate and update the company overview presentation for Management meetings and conferences with external visitors
  • Prepare and coordinate the quarterly quality addresses to create quality awareness in order to support the highperformance culture, process within the company
  • Coordinate workshops for team building and problem resolution purposes
  • Coordinate, compile and distribute Quality Assurance's overhead and capex budget in order to prevent over expenditure and financial compatibility in the organisation
  • Control, analyse, distribute the monthly budget performance reports to the Quality Assurance Management and highlight risks
  • Forecast, analyse, resolve unbudgeted requirements and potential risk factors together with finance, and redistribute the funds within the allocated divisional budget in preparation for quarterly financial review meetings
  • Collate and analyse headcount figures versus targets on a monthly basis and distribute to the QA management to highlight necessary action plans and potential risks
  • Liaise with HR regarding headcount requirements within Quality Assurance and personnel placements


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