Market Research Manager

2 weeks ago

Johannesburg, Gauteng, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

purpose:

  • To effectively manage the market research and analytics function through delivery of insights to ensure optimal service delivery, profitability, sustainability and future competitive growth

experience and qualifications:

  • Minimum Qualification: Relevant Degree in Market Research or Business Science, with knowledge of qualitative research methods
  • Preferred Qualification: Relevant Postgraduate qualification

Professional Registrations:
SAMRA (an advantage)
Experience Required: 3 to 5 years experience in a similar environment of which 1 to 2 years ideally at junior (entry level) management level

  • Competencies:
  • Analytical Thinking
  • Strategic Thinking
  • Verbal and Written Communication
  • Business Insight and Risk Awareness
  • Mathematical Acumen
  • Research Competence
  • Building Relationships
  • Developing People
  • Market Research
  • Market and Customer Insights
  • Marketing Analytics and Performance Measurement
  • Predictive modelling
    additional requirements:

responsibilities:

  • Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
  • Produce or review budget reports to make sure they accurately reflect work activity
  • Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
  • Escalate potential budget risks that may lead to increased costs or financial losses
  • Present work proposals on planned activities that will require financial resources
  • Allocate and approves expenditure
  • Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
  • Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buyin
  • Engage in crossfunctional relationships to obtain and to provide work support
  • Ensure full understanding of customer needs to deliver a quality service
  • Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
  • Communicate how customer service solution will be implemented and secures buyin
  • Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
  • Ensure resolution of customer queries and complaints timeously and ownership of issues
  • Analyse customer feedback to help improve customer service
  • Propose ideas to improve customer service
  • Provide input into the development of the business area tactical strategy in achievement of the overall business trategy
  • Develop and implement an area operational plan in achievement of Business objectives
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
  • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
  • Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders
  • Maintain up to date knowledge of local and global trends
  • Provide thought leadership and expertise
  • Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
  • Participate in Talent Management practices and processes in line with HR policies and procedures
  • Implement employment equity plan targets in all recruitment and employee movement activities
  • Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
  • Ensure skills are transferred in specific functions
  • Ensure conflict resolution and respond to any complaints or concerns
  • Set relevant stretch goals for team and motivate achievement
  • Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
  • Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
  • Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

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