Property Host

2 weeks ago

Cape Town, Western Cape, South Africa Host Agents Full time

We would like to welcome an experienced Property Host to join our growing team in our Hangklip, Rooi Els, Bettys Bay, Keinmond & Arrabelle area.


You will manage the day-to-day running of our properties and ensure our guests have a positive, memorable experience and stay with us.


This position will ideally suit someone with the ability to self-manage, who has great time management, excellent people skills and great attention to detail.


Duties Include

  • Ensuring that the area's operations are in line with the company's national benchmarks.
  • Independently ensuring the fulfilment of core services, such as cleaning, linen delivery, completing a prearrival checklist, and ensuring that guest checkin / checkouts are handled professionally, on time and with a positive attitude.
  • Maintaining various properties by investigating and resolving tenant complaints, enforcing occupancy rules, inspecting vacant units and completing repairs as necessary.
  • Maintaining building systems by contracting for maintenance services and supervising repairs.
  • Embedding the company's customer promise throughout the host cycle on behalf of HostAgents.
  • Documenting and completing tasks outlined on our online Staff App.
  • Assisting with troubleshooting issues when needed.
  • A minimum of 2 years' experience as a Host or a similar role.
  • Excelled in an operational capacity at a highgrowth startup or scaleup, preferably one that deals with 'realworld' (vs online only) operations.
  • A track record of being an operational problem solver.
  • A drive to inspire and motivate a team built on people management experience.
  • Strong customer service management experience.
  • A history of using data to analyze and evaluate when making decisions.
  • An indepth knowledge of Cape Town and surroundings would be a nice extra.
  • Their own reliable transport and preferably reside in the Atlantic Seaboard area.
  • Matric is essential, and a hospitality qualification would be advantageous.
  • Strong communication skills and be well presented at all times.
  • MUST HAVE OWN VEHICLE
  • MUST LIVE WITHIN THE OVERBERG/WHALE COAST AREA
Application Deadline: 2024/03/10

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