Host Team Leader

2 weeks ago

Cape Town, Western Cape, South Africa One&Only Cape Town Full time
Host Team Leader
(6601)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.


Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences.

The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion

Job Summary

The Host Team Leader has a clear knowledge of the Resort's operation with a selected blend of skills such as: Emotional Intelligence, Critical Mind, Organizational Aptitudes, Strategical Reasoning and Financial Direction. They are a key member of the line of communication in the Front of the House Operation, specifically for Guest Experience-Front Office and Host Teams. Training and facilitating proper tools to complete their daily tasks and ensure standards and policies are completed consistently. Their interpersonal abilities make them an exceptional point of contact with every guest, to ensure their stay is as seamless and memorable as possible. At the same time, their analytical minds and composed character allow them to be the primary line of defense to prevent and solve any possible complaints. A meticulous planning and strategy are fundamental to succeed in achieving all financial and operational goals set throughout the year. Their instinctive leadership empowers them to coordinate and orchestrate the operation with an efficient yet luxurious approach.**
Key Duties and Responsibilities

Development

  • Carries out any assigned task with honesty, transparency, and integrity
  • Maintain polite and professional interpersonal relationship with both colleagues and guests
  • Coordinate and organize departmental meetings in a timely manner
  • Act as the primary source of training, adapting to the team's needs
  • Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
  • Plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage
  • Monitor and test knowledge levels generally, to identify training needs and organize training sessions or other tactics to improve their colleagues' skills, knowledge etc.
  • Continuously update knowledge on how to operate any special machinery or tools that are required for daily tasks

Product

  • Represents, promotes, and up always sells the One&Only Brand and to the best of his/her abilities
  • Adhere of company ethics & antibribery policies
  • Understand, instill, and live the Company Philosophy
  • Ensure compliance with all brand standards, OO markers, quality standards, and SOP
  • Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
  • Demonstrate an ability to maintain confidentiality and privacy

Operations

  • Possess a full understanding of the property/department operations and products
  • Ensure to make himself/herself visible
  • Ensures that all guest requests are dealt in a timely and professional manner, working together with any department involved
  • Looks after guests who need special attention with the utmost care, accuracy, and tolerance
  • Ensure housekeeping services are performed
  • Knows the location and types of available rooms as well as the activities and services of the property
  • Become well versed on the guest folios to better discuss and resolve any guest questions or concerns
  • Monitor different type of communication processes and provide structured, consistent, support and recommendations for consistent improvements and implement change where needed, necessary and with proper approvals
  • Coordinate with supervisors and housekeepers the service of the occupied, departing and arriving rooms, based on timeframes and requests
  • Complete the Daily Log(s)
  • Ensures that all public and desk areas are consistently neat and tidy
  • Has IT knowledge to set up laptop and Internet connection
  • Fully trained on the usage of all the necessary operational system such as (Opera, Alice, POS, SAGA)
  • Utilize the SAGA System to provide detailed guest profiling for future reference and service
  • Kno

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