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Technical Support Specialist

3 months ago

Johannesburg, Gauteng, South Africa Motul Full time

General information:

Reference :

Position description:

Job title:

Technical Support Specialist M/F

Contract type:

Permanent Contract

Job description:

To support the Business Technical manager in providing technical assistance and training to both customers and staff

  • Attends major events as requested to interact with the sales force and customers on all technical topics,
  • Responsible for samples management and oil analysis, including laboratory selection and control,
  • Maintains a record of technical incidents involving Motul products, including analysis of residual qualities of products, corrective actions from the customer and provides technical information to all concerned,
  • Technical training of the commercial network of customers or prospects.
  • Technical training adaption in line with local car park evolution.
  • The creation and management of technical data relevant to the Area.
  • The development of technical documentation on lubricants, relevant to the area.
  • Liaising with the Technical Experts at Motul Head Office to obtain copies of approvals, homologations (and other relevant documentation) to provide to customers when needed.
  • Working with the commercial team to ensure the correct matching of products to market demand.
  • Establish methods of technical monitoring of competition products and technology in the market.
  • Assist the business development team in the execution of the 5year development plan for the

Profile:

Education / Qualification:
Degree in Science or Engineering

Experience needed: 1-3 years experience

Language:
(1)

English:
proficiency mandatory

(2)

French:
would be a plus

IT Knowledge:
(1) Proficiency in the use of the Microsoft Office Suite

(2) Ability to learn new systems quickly

Main Skills

Generic

(1) Innovative Mindset

(2) Drive for Results

(3) Customer Orientation

(4) Motul Spirit

(5) Public Speaking

(6) Transparent Communication

(7) Product Knowledge

Position location:

Job location:

Africa, South Africa

Location:

Johannesburg

Minimum level of education required:

3- Bachelor

Minimum level of experience required:

Less than 2 years

Requester:

Position start date:

01/04/2023