Learning and Development Manager

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

Business Unit:
Sales & Distribution
Function:Learning (Development & Training)
Date:30 Oct 2023
About Discovery

  • Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
  • Primary function of the role
  • Key purpose
  • The vacancy is for a Learning and Development Manager within the Discovery Institute of Training, who will be responsible for leading a team of training facilitators and instructional designers responsible for developing and conducting
-
sales skills, soft skills, and financial planning-related in-person and virtual training solutions for various roles across Discovery's sales force.
  • Key outputs
  • All work must be done accurately, comprehensively, and in line with set quality standards.
  • Set and implement annual strategic objectives, aligned to organisational and departmental strategies and objectives.
  • Build and maintain relationships with key stakeholders within the Discovery Institute of Training, the sales and distribution force, and other key stakeholders across Discovery.
  • Identify and assess the training needs across all roles within Discovery's sales force using various analysis methods.
  • Implement effective and purposeful inperson and virtual training solutions.
  • Create and implement quality assurance tools to evaluate the standards of training, recommend development areas for facilitators, and manage the development process.
  • Manage each Instructional Designer's project timelines to ensure that projects are delivered on time within planned deadlines.
  • Quality review of all work produced by the Instructional Designers to ensure that Instructional Design principles are followed, and quality standards are met.
  • Maintain and evaluate KPI's.
  • Plan, manage, and monitor the development and upskill of all newly appointed staff.
  • Continuously review and enhance the skills, knowledge, and abilities of the staff.
  • Evaluate the performance of the various roles within the sales force to ensure that training is meeting business needs and improving performance.
  • Effectively and respectfully communicate with stakeholders, colleagues, staff, and management.
  • Select and manage training resources, which includes management of the training calendar.
  • Research and implementation of technology to enhance business processes, efficiency, and quality in the team.
  • Regular reporting based on needs, capacity, development and other analytics and data.
  • Keep abreast of the latest learning and development trends, developments, and best practices to implement accordingly.
  • Competencies
  • Advanced leadership skills
  • Critical thinker with innovative problemsolving skills
  • Familiar with traditional and modern training processes
  • Strategic and creative mindset
  • Growth mindset
  • Excellent organisational and time management skills
  • Very good command of the English language
  • Meticulous attention to detail
  • Good project management skills
  • Communicate effectively with diverse personalities
  • Delivering results and meeting customer expectations
  • Coping with pressure and setbacks
  • Adapting and responding to change
  • Relating and networking
  • Advanced report writing skills


 Experience
  • Working experience of _

_at least two years_:

- in a similar role is required._

  • The following qualifications and experience are required:
  • Relevant training qualification or diploma in human resource management practices
  • At least two year's experience as a learning and development manager, overseeing facilitators and instructional designers (learning material developers)
  • Highly computer literate with proficiency in MS 365 and related business and communication tools
  • Financial planning and soft skills/ sales skills knowledge and experience in a learning context
  • EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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