Call Centre Quality Analyst Ii

Duties: Participate in customer and client listening programs to identify customer needs and expectations. Determine weaknesses in performance and establish solutions to improve. Ensure compliance with the company's quality systems. Identify process improvement opportunities. Generate and maintain feedback. Provide feedback to call centre team leaders and...

Salary: Market related**Location: Midrand**Job type: Permanent**Industry: FMCG**Reference Number: RDT.D.CCS **COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION:Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Call Centre Agent to join our team and take us...

IntroductionThe main purpose of the role is to assist the Quality department in to recommending, implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties & Responsibilities Setting coaching and remediation sessions between the Service Desk Consultants and the Senior...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Call Centre Agent to join our team and take us...

About Shared Mobility Africa:Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa.We are currently seeking a...

About Shared Mobility Africa:Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa.We are currently seeking a...

Gauteng, Midrand R R MonthlyCall Centre ConsultantMidrandR R12 000 CTCCall Centre Consultant needed for a HUGE client in the Printing services industry**Minimum requirements: - Matric Entry level position; 12 Years experience in a similar role No qualification is needed, but good telephone mannerisms and PC experience will get preference Daily tasks linked...

About Shared Mobility Africa:Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to hear...

Job Title:Psychologist - Counselling Call Centre (EAP)**Location: Midrand, GPClient coverage: Nationwide servicesSalary: Market RelatedApplication Deadline: 22 July 2023We are looking for a registered Psychologist to provide Counselling services. Both Face to face sessions and telephonic counselling.Our offices and Call centre is in Midrand, Gauteng....

We are looking for highly Motivated Call center agents eager to learn and grow in the Call Centre Industry.Job Responsibilities and Duties: Management and resolve customer complaints. Sell products and place customer orders telephonic Identify and escalate issues to supervisors. Provide product and service information to customers.Requirements:Must be able...

Outbound call centre agentOur Business is based in Johannesburg, Midrand.We are looking for Dynamic Outbound Call centre sales staff for telesales positions.Excellent Telephone Skills are requiredCustomer service oriented and candidate must work well in a teamTarget driven candidates are required to apply for this positionMust be able to work well under...

Salary: Market related**Location: Midrand**Job type: Fixed Term Contract**Industry: FMCG**Reference Number: RDT.D.CCA **COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector is looking for an experienced Call Centre Agent to join their team on a fixed term contract basis.JOB DESCRIPTION:MAIN DUTIES & RESPONSIBILITIES: Internal...

The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties and ResponsibilitiesThe Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the below....

IntroductionMetropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but the...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Maintenance Call Centre Agent to join our team...

Role purpose:To measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement.Your responsibilities will include:Ensure adherence of agent handled customer interactions to the agreed quality standards for all interactions.Ensure that the qualitative and quantitative...

Role purpose:To measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement.Your responsibilities will include:Ensure adherence of agent handled customer interactions to the agreed quality standards for all interactions.Ensure that the qualitative and quantitative...

We are currently looking for a Contact Centre Admin, that will be based at DigitalResponsibilities: Running and Managing the call centre daily. Set targets for all Call Centre Agents Understand the organizations products, services, procedures, and guidelines and communicate same to team leaders Monitor all calls to ensure that due procedures and quality...

Job Title: BMW - Junior Quality AnalystLocation: MidrandCost Centre: BMW JohannesburgAgreement Type: PermanentPermanentBased in MidrandÂTo analyze customer interactions and capture insights into the QA tool to ensure an independent, objective and neutral collection of data.ÂMain Responsibilities (including but not limited to):Reduce business risk,...