Psychologist - Counselling Call Centre (Eap)

2 weeks ago


Midrand, Gauteng, South Africa Therapy on the Go Full time

Job Title:
Psychologist - Counselling Call Centre (EAP)**
Location: Midrand, GP

Client coverage:
Nationwide services

Salary:
Market Related

Application Deadline:
22 July 2023

We are looking for a registered Psychologist to provide Counselling services. Both Face to face sessions and telephonic counselling.

Our offices and Call centre is in Midrand, Gauteng. Position available immediately.

Minimum Qualifications & Experience Required:

  • A qualified Psychologist or HPCSA registered counsellor.
  • Minimum 3 years' experience within wellness / a therapeutic context / EAP context.
  • Advanced MS Office proficiency
  • Min 3 years' experience in EAP care centre environment
  • Counselling case management, corporate wellness and quality management experience is advantageous

KEY RESPONSIBILITIES:

  • Responsible for the distribution of workflow
  • Manage the overall EAP administration, staff, and cost aspects of the EAP call centre.
  • Scheduling and monitoring of clinicians' shift schedules.
  • Assess call centre statistics daily against targets and align processes and resources accordingly.
  • Continuously review the appropriateness of performance targets and assist management to revise and aligning performance targets in accordance with changes in the environment.
  • Planning and execution of corporate wellness events and marketing of our services
  • Proactively engage and contribute in regular operational meetings, whereby sufficient preparation in completed in advance.
  • Draft agendas and action plans for team meetings.
  • Provide regular reporting on operational challenges, achievement of care centre targets, operational statistics and interventions implemented within the team.
  • Daily monitoring and motivating of TCs, Case Managers and Administrators to ensure departmental objectives are met.
  • Issue staff instructions (memos, guidelines) to address specific issues.
  • Ensure cases are allocated evenly and the telephone coverage of EAP Lines and Calls are monitored accordingly.
  • Assist the company with adhoc requests.

Employment:
Permanent, full-time at the office

Working Hours: 08:00 AM to 17:00 PM

Application Question(s):

  • Are you a registered with HPCSA?

Education:

  • Bachelors (required)

Experience:

  • Counselling: 3 years (required)
Application Deadline: 2023/07/22

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