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Psychologist - Counselling Call Centre (Eap)
2 weeks ago
Job Title:
Psychologist - Counselling Call Centre (EAP)**
Location: Midrand, GP
Client coverage:
Nationwide services
Salary:
Market Related
Application Deadline:
22 July 2023
We are looking for a registered Psychologist to provide Counselling services. Both Face to face sessions and telephonic counselling.
Our offices and Call centre is in Midrand, Gauteng. Position available immediately.
Minimum Qualifications & Experience Required:
- A qualified Psychologist or HPCSA registered counsellor.
- Minimum 3 years' experience within wellness / a therapeutic context / EAP context.
- Advanced MS Office proficiency
- Min 3 years' experience in EAP care centre environment
- Counselling case management, corporate wellness and quality management experience is advantageous
KEY RESPONSIBILITIES:
- Responsible for the distribution of workflow
- Manage the overall EAP administration, staff, and cost aspects of the EAP call centre.
- Scheduling and monitoring of clinicians' shift schedules.
- Assess call centre statistics daily against targets and align processes and resources accordingly.
- Continuously review the appropriateness of performance targets and assist management to revise and aligning performance targets in accordance with changes in the environment.
- Planning and execution of corporate wellness events and marketing of our services
- Proactively engage and contribute in regular operational meetings, whereby sufficient preparation in completed in advance.
- Draft agendas and action plans for team meetings.
- Provide regular reporting on operational challenges, achievement of care centre targets, operational statistics and interventions implemented within the team.
- Daily monitoring and motivating of TCs, Case Managers and Administrators to ensure departmental objectives are met.
- Issue staff instructions (memos, guidelines) to address specific issues.
- Ensure cases are allocated evenly and the telephone coverage of EAP Lines and Calls are monitored accordingly.
- Assist the company with adhoc requests.
Employment:
Permanent, full-time at the office
Working Hours: 08:00 AM to 17:00 PM
Application Question(s):
- Are you a registered with HPCSA?
Education:
- Bachelors (required)
Experience:
- Counselling: 3 years (required)
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