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Technical Support Consultant

3 months ago

Cape Town, Western Cape, South Africa Parvana Strategic Sourcing Full time
Job Information

Industry

  • IT ServicesJob ID
  • J104482City
  • Cape TownProvince
  • Western CapeCountry
  • South AfricaPostal Code
  • 7530
    About our client:
  • Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cuttingedge tech and digitised processes. They prioritise integrity and have a commitment to unity.

What you will be doing:

  • Deliver technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.
  • Continuously evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs).
  • Provide support for hosted services, solutions, and associated ICT infrastructure, ensuring their seamless operation.
  • Handle deployment, monitoring, optimisation, and management of hosted services and solutions with care and attention.
  • Skillfully troubleshoot and resolve a variety of incidents to maintain smooth operations.
  • Prioritise open and effective communication throughout the support process to keep stakeholders informed.
  • Embrace challenges as opportunities to own problems, foster constructive problemsolving, and ensure the successful execution of solutions when issues arise.

What you need:

  • Ideally 3 years plus of relevant work experience.
  • Proficient in SQL, both Microsoft and PostgreSQL would be advantageous
  • Strong problemsolving abilities with a knack for troubleshooting IT issues.
  • Familiarity with Web Server and adept at optimising server performance.
  • Proficient in cloud computing and managing cloudbased infrastructure.
  • Excellent communication skills, comfortable in clientcentric environments.
  • Selfmotivated and adaptable, with experience in hybrid homeoffice setups.
  • Demonstrates humility, a thirst for knowledge, and intelligence in problemsolving.

Job ID:

  • J104482