Customer Acquisitions Agent

2 weeks ago


Midrand, Gauteng, South Africa Vodafone Full time

Role purpose:

Your responsibilities will include:

To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines
To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom's billing system
To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge

Job Experience:

A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting) - essential
And Previous Credit Vetting experience - essential;

Education:

Grade 12 essential
Credit related Diploma desired

Job Knowledge:

Credit vetting process and decision-making knowledge
Customer verification, validation and confirmation
Customer creation and subscriber activations process
Transfer of ownership processes
Microsoft Office Applications;
Data Capturing
Call Centre Knowledge
Knowledge of and experience in the use of Vodacom's billing system - desirable

Job Related Skills:

Good persuasion skills
Ability to deal effectively with irate customers
Good oral communication skills
Customer focused
Interpersonal skills
Good communication skills
Good problem solving skills
Quality awareness
Ability to work under pressure
Good listening skills
Good time Management

Closing date for Applications
:07 July 2023.
The base location for this role is,
Midrand, Vodacom Campus.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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