Application Support Consultants

2 weeks ago

Durban, KwaZulu-Natal, South Africa Rewardsco (Pty) Ltd Full time

The purpose of this role is to provide maximum support to the Outbound Sales Division ensuring maximum uptime and productivity of users.


Key Accountabilities:

  • Ensure Operational efficiency of Outbound Sales Division and provide first and second line IT Support
  • Provide handson Support to others within Rewardsco
  • Assisting in the development and implementation of standard operating practices
  • High levels of attention to detail and resilience
  • Track and Maintain hardware assets assigned to the IT Department
  • Contributing to team effort and success in all areas of support
  • Contribute to and measure professional development
  • Deliver/Promote the highest levels of Client Service to all areas of the business
  • Improve desktop support and other end user services through documentation and processes
  • Understanding, enforcing and living by best practice methodologies

Specialist Technical Skills Required:

  • Must have strong analytical and problemsolving ability
  • Knowledge of Web Applications
  • Follow the support triage guidelines effectively and efficiently when dealing with support related queries, where necessary escalate to 3rd line support or other pertinent teams

Specific Skills Required:

-
Must be creative in problem solving and solution creation

  • Must be able to communicate effectively
  • A professional who sets and maintain high standards of quality
  • Must be able to work under pressure
  • Strong interpersonal, project management, and communication skills
  • Eagerness and willingness to investigate and challenge information and actions when necessary and appropriate

Technical Knowledge:

  • CompTIA A+ and N+ Certification essential together with an IT Diploma
  • IT Degree in Computer Systems (advantageous)
  • Web Application Support
  • Basic SQL knowledge is essential
  • Must be strong with Technology Management toolset such as SCCM
  • Proficiency in the Microsoft Eco-System, including SharePoint, Office Suite, and Power BIT's & C's apply
T's & C's apply

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