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Business Support Assistant

3 months ago

Durban, KwaZulu-Natal, South Africa Pps Recruitment Full time

Details Closing Date 2024/05/30 Reference Number PPS Job Type Permanent Job Title Business Support Assistant (KZN/Gauteng) Business Unit Gemini Department Gemini Location - Country South Africa Location - Province KwaZulu-Natal Location - Town / City Durban Job Advert Summary Reporting to the Area Business Manager, the Business Support Assistant will be responsible for producing high quality, detailed work based on established standards, guidelines and procedures within the prescribed SLA's.

Formal QualificationsExperience

  • At least 5 years' experience in the financial services or Life Assurance industry in an administrative roleKnowledge
  • Intermediate knowledge of the Life Assurance or Financial Services Industry
  • MS Office package, particularly, Internet, Outlook and Excel
  • Adept in insurance operating systems Duties and

Responsibilities Key Responsibilities:
Train and accredit Internal and External Advisors' support staff on Gemini products and processesTrace and upload all outstanding requirements to process applications in the shortest possible turnaround timeAssist with Curo health appointmentsAssist branch to make regional monthly targetsUploading and follow up of the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims Support functions include performing daily routine proceduresTo monitor Incompletes and Service Request and communicate outstanding requirements on applications as well as on aftersales service queriesOrdering necessary forms and brochures for office when needed Take ownership of service level standards and ensure they are achieved consistentlyProviding quotations and statements of benefits to intermediaries and Business consultantsProvide administrative backing to the Business consultant and directly to intermediaries on both Gemini & PPS requests

Interpersonal and Intrapersonal Skills:
Networking skillsProactiveClient Service OrientatedAttention to detailProblem solving skillsTarget-DrivenOrganisational skillsCommunication skillsPeople skillsDecision making skillsTeam collaboration #J-18808-Ljbffr