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Business Support Assistant
2 weeks ago
Closing Date 2024/05/30
Reference Number PPS
Job Type Permanent
Job Title Business Support Assistant (KZN/Gauteng)
Business Unit Gemini
Department Gemini
Location - Country South Africa
Location - Province KwaZulu-Natal
Location - Town / City Durban
Job Advert Summary Reporting to the Area Business Manager, the Business Support Assistant will be responsible for producing high quality, detailed work based on established standards, guidelines and procedures within the prescribed SLA's.
Formal Qualifications Experience
- At least 5 years' experience in the financial services or Life Assurance industry in an administrative role
- Intermediate knowledge of the Life Assurance or Financial Services Industry
- MS Office package, particularly, Internet, Outlook and Excel
- Adept in insurance operating systems
Responsibilities Key Responsibilities:
Train and accredit Internal and External Advisors' support staff on Gemini products and processesTrace and upload all outstanding requirements to process applications in the shortest possible turnaround timeAssist with Curo health appointmentsAssist branch to make regional monthly targetsUploading and follow up of the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims Support functions include performing daily routine proceduresTo monitor Incompletes and Service Request and communicate outstanding requirements on applications as well as on aftersales service queriesOrdering necessary forms and brochures for office when needed
Take ownership of service level standards and ensure they are achieved consistentlyProviding quotations and statements of benefits to intermediaries and Business consultantsProvide administrative backing to the Business consultant and directly to intermediaries on both Gemini & PPS requests
Interpersonal and Intrapersonal Skills:
Networking skillsProactiveClient Service OrientatedAttention to detailProblem solving skillsTarget-DrivenOrganisational skillsCommunication skillsPeople skillsDecision making skillsTeam collaboration
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