Sales Operations Manager

2 weeks ago


Bellville, Western Cape, South Africa CX-International Full time

Primary Objectives / Role purpose


As the Operations Manager your strong leadership and coaching experience will ensure the delivery of a great sales achievements through your team.

You will directly oversee the Team Leader/s who will be driving a Sales team with the focus being on high energy, self-motivated individuals, focused on achieving their KPI'S and earning commission.


Key Responsibilities

  • Ensure Team Leaders performance is in line with set Sales KPIs communicated by the client.
  • Continuously seek improvements in business processes, products and technology and manage the change process when improvements are implemented.
  • Ensure performance measurement is carried out correctly and regularly.
  • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
  • Establish a high standard for productivity, quality, customer service as well as define user guidelines.
  • Summarize, collate, and analyze call center trends and data for regular performance reports.
  • Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
  • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
  • Ensure adherence to data protection procedures, ensuring that sensitive business data remains confidential.
  • Business reporting to management on team performance

Behavioral Competencies

  • Leads with integrity.
  • Able to motivate others.
  • Applies active listening skills.
  • Results Driven
  • Multitasker
  • Tenacious and resilient

Education and Experience

  • Grade 12 National Senior Certificate (NQF 4) (Essential)
  • 3year bachelor's degree or NQF Equivalent advantageous.
  • Minimum of 2 years Operations Manager experience within a Sales Utilities Call Centre environment is (Desirable).
  • People Management

Job Type:
Contract

Ability to commute/relocate:

  • Bellville,

Western Cape:
Reliably commute or planning to relocate before starting work (preferred)

Education:

  • High School (matric) (required)

Experience:

Sales Manager: 3 years (required)

Language:

  • English (required)

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