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Manager: Healthcare Operations

3 months ago

Bellville, Western Cape, South Africa Sanlam Full time
Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Overall purpose of the role

The Operations Manager is responsible for overseeing all operational functions and processes within Simeka Health, including financial management and business intelligence.

The role has direct reports and requires a seasoned professional, a leader & developer of people who has previously demonstrated tactical and strategic leadership capability.

Key responsibilities

Financial reporting - Responsible for accurate and timeous reporting on a monthly and quarterly basis to centralized finance team, management and executive committees.

Operational governance (FICA, PDDs, FAIS etc.)
Stakeholder management and engagement with various internal and external stakeholders
Operational Process - Ensure optimal operational processes and controls to ensure delivery in line with SLA's.

Operations management - provide the operations area with direction in terms of the business strategic goals, new business implementation, contracts.

Budget preparation and monitoring

People management - set clear direction to team members in respect of team goals, objectives and outputs, performance management, training, mentoring and resource management.

Systems - monitoring systems for suitability to business needs and providing input into the prioritization of enhancements and requirements.

Expense management - driving efficiencies across the different areas including active management of controllable vs uncontrollable expenses, acquisition expenses vs maintenance expenses vs project costs, support costs.

Qualifications and experience
Relevant degree (postgraduate qualification advantageous)

  • 7 year's management experience in the Healthcare Industry
Strong commercial acumen.
Risk and Compliance experience is beneficial.
Understanding of IT systems beneficial
Skills and knowledge
Working knowledge of operational processes.
Healthcare administration systems
Proven ability to lead a team.
Core competencies
Cultivates Innovation by creating new and better ways for the organization to be successful.
Client Focus - Building strong customer relationships and delivering customer-centric solutions.
Drives Results - Consistently achieving results, even under tough circumstances.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Resilience - Rebounding from setbacks and adversity when facing difficult situations.
Personal qualities
Organisational Savvy - Maneuvering comfortably through complex policy, process and people related organizational dynamics.
Manages Complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Drives Engagement - Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.

Turnaround time