Change and Delivery Support Manager Operations

2 weeks ago


Bellville, Western Cape, South Africa Sanlam Full time
Job Purpose

The Change and Delivery Support Manager will be responsible for providing operational support, change management and delivery of BAU, project related and tactical initiatives in the CS: Operations environment.

The individual will contribute to process development and performance improvement deliverables and ensure successful end-to-end implementation and adoption across the servicing value chain.

Key Outcomes
The Change and Delivery Support Manager will drive operational excellence and the following outcomes are expected to be achieved:

Support the Operations Management team execute on process development and improvement initiatives taking responsibility for delivery in terms of quality, scope, and time.

Assist the implementation of operational and tactical deliverables to ensure operational continuity by collaborating with project and business teams to ensure successful execution.

Proactively identify, evaluate, and report on operational risks and ensure control procedures are developed and implemented.
Process reviews, documentation and prioritization of change processes and implementation plans.
Assist with audit related investigations and resolutions for operational risk management.
Assist with the prioritization of technical change requests and business priorities.
Investigate and evaluate process related pain points and present proposals to solution them.
Compile and prepare statistical reports on key deliverables.
Communicate process and service-related changes to internal business partners.
Manage and resolve service requests and enquiries from internal and external stakeholders.
Develop and roll-out communications in partnership with Internal Communications to ensure alignment of messaging across functional business areas.

Work with internal partners (Communication Centre, IT, HRD, Sales etc.) in the formulation of plans and activities to support implementation and adoption of improvement deliverables.

Ongoing monitoring and reporting of change implementation to the various stakeholder groups.
Support the Operations Management team with day-to-day operational deliverables. Qualifications and Experience
⦁ Matric / Grade 12
⦁ Relevant post matric qualification will be a recommendation as well as - 5 years' experience in an operations environment
⦁ Knowledge of relevant management and project management principles and techniques will be an advantage
⦁ Knowledge of Glacier products and processes will be an advantage
Competencies
⦁ Client Focus
⦁ Drives results
⦁ Conceptualisation skills
⦁ Critical thinking
⦁ Leadership skills
⦁ Decision quality
⦁ Communication skills - Written, Verbal and Visual
⦁ Collaboration
⦁ Execution Attributes
⦁ Teamwork
⦁ Adaptability
⦁ Ability to thrive under pressure
⦁ Organised & priority driven
⦁ Ability to lead change
Our commitment to transformation
Glacier is committed to excellence and striving towards Employment Equity.
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