Operations Manager

2 weeks ago

Bellville, Western Cape, South Africa Perfect Placement Recruitment Full time

Available Position:
Operations Manager - Risk Division

Area:
Cape Town (Bellville)

Salary:
Market related

We are seeking an experienced Operations Manager to join our Risk Division. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the Underwriting and Claims department. Your role will involve collaborating with senior and junior management to ensure efficient processes and optimal performance.

Responsibilities:

  • Liaise between senior management, junior management, and operations staff.
  • Implement best business practices and ensure operational efficiency.
  • Develop and implement work policies and procedures for each business unit.
  • Monitor and analyze existing processes for quality assurance.
  • Meet operational targets and strategies set by executive teams.
  • Handle operational requirements for binder contracts and mergers/acquisitions.
  • Participate in developing and adhering to operations budgets.
  • Assist in setting up new products on policy management systems.
  • Provide feedback and reports to insurers regarding binder agreements.
  • Manage escalated queries from claims and underwriting teams.
  • Ensure staff receive necessary training and oversee team development.
  • Execute final authorizations for claims payments on specific schemes.
  • Coordinate claim evaluation discussions for repudiated claims.

Requirements:

  • Accumulated Personal and Commercial Credits relevant to professional qualifications.
  • RE5 regulatory examination as per the FSCA requirement.
  • NQF5 or higher preferred.
  • Extensive experience in Commercial and Personal claims.
  • Competency in Personal & Commercial Underwriting.

Desired Behavioral Competencies:

  • Strategic orientation with a focus on achieving organizational goals.
  • Effective decisionmaking skills for managing claims and underwriting processes.
  • Strong communication skills for report writing and interactions with business partners.
  • Problemsolving abilities for complex issues within the operations team.
  • Leadership qualities to motivate and manage direct and indirect team members.
  • Excellent relationship management to foster positive connections with stakeholders.

Key Performance Indicators:

  • Handling escalated matters and complaints promptly.
  • Successful project completion.
  • Staff satisfaction and retention.
  • Customer retention and overall satisfaction.

Company Benefits:

  • Company Group Benefits
    (Compulsory after probation period):
  • Sanlam Life Cover of R600, Life cover, Disability & Severe Illness Benefit.)
  • Allan Gray Annuity Fund (R125 Cost to Company and R125 Employee cost, minimum premium of R250 per month)
  • Medical Aid Company contribution of R1000 (if joining the company group scheme) Different option plans for the employees' selection

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