Business Support

2 weeks ago

Kempton Park, Gauteng, South Africa FLSmidth, Inc. Full time
Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It's a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Department

SSAMESA - Professional Services.

Reporting to the Manager, Project & Admin Support

Role Purpose:

  • To assist in the management of the entire supporting function for Field Service teams in SSA, CA & WA.

Responsibilities:

  • Administration of Field Service jobs from PO to invoice for all Field Service functions.
  • Establishes, improves upon and maintain a disciplined and effective job management function.
  • Commercial support to Service Managers during, execution, escalation and closure.
  • Management of invoicing and debtors functions.
  • Assists in managing all ACCPAC Service Manager (ERP) related functions including but not limited to: Uploading of timesheet hours. WIP, job cost posting (actual and provisional). Post processing to project cost file.
  • Vendor purchase orders from requisition to final approval.
  • Setup and maintain vendor SLAs.
  • Assist in managing the interaction between administrators, service managers and customers.
  • Assists with driving the performance of individual team members.
  • Assist with reporting continuous up to date reporting available on the status of all Field Service jobs and Service projects in execution.
  • Assist with Financial Health status of the function at any given time.
  • Assist with Reporting on revenue, margin, DIFOT, Risk, debtors, committed cost, project and recovery provisions, utilization, over time, etc.
  • Assists with the development, coaching and enables staff to perform expected functions.
What you bring

  • Extensive experience (5+ years) in a similar position within a Service organization.
  • ERP Systems: knowledge of ACCPAC specifically would be beneficial.
  • Customer Service Experience.
  • The drive 7 hunger to learn at pace and deadline orientated.
What we offer-About FLSmidth

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