Strategic Partnership Support

2 weeks ago

Cape Town, Western Cape, South Africa Ten Group Full time

We want to drive and develop our travel supplier relationships and partnerships that deliver the highest and best service to its members.

To deliver unique key benefits and experiences for our members and relevant corporate clients with specific travel programmes within the region.

Your role is to support the global commercial team as well as be commercially driving revenue across the business.


Your role as Strategic Partnership Support, will ensure that you are working with other key stakeholders both within commercial travel and with the wider teams in general; Ensuring that together as a team, the commercial travel is delivering and meeting business expectations by achieving key metrics.

You will take full accountability for travel partnerships ensuring you deliver on all client and member requirements, including but not limited to:
strategic partnerships growth in key markets for both online and offline services and revenue.


You will be supporting your line manager as well as other Strategic Partnership Managers within the Commercial Travel team on ad-hoc tasks as required.


You will be fully accountable for sharing your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them.


As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared.

You (and in turn the commercial team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop travel knowledge, based on growth of Ten and corporate clients.


You will think ahead to develop and execute new strategies and processes ensuring growth of travel commercial relationships leading to enhanced team revenues and member experiences.


You have to have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business.


Supporting day to day administrative duties for the Commercial team, ensuring all communications and management reporting is executed in a timely manner.

Reporting to the Commercial director and providing general administrative assistance of key projects and other ad hoc activities to ensure an effective operation.


Who We Are


Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long.

Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands.

Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.


As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands.

Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees.

Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices.

All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

To find out more about Ten, please watch this short video here.

Key Responsibilities:

Strategic Partnership Support function:

  • To monitor performance of partnered suppliers and ensure they are delivering a consistently highquality service
  • Liaising with the existing supplier and explore new opportunities to generate revenue
  • Monitor digital redemption, data analytics and demand of travel services to ensure it's resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have travel offer in place which are driving engagement, acquisition, loyalty and revenue
  • Work closely with line manager and other internal stakeholders ensuring all travel offers have maximum exposure to members
  • To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes
  • To work with the relevant stakeholders across the business to create a holistic strategy for approaching suppliers. To e

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